Assistant Operations Manager- Employment Services

SUMMARY : The Assistant Operations Manager- Employment Services, in collaboration with the Senior Director of Employment Services (SDOES), the Assistant Director of Employment Services (ADOES) and the Employment Services leadership team, provides management of the operational and administrative functions of the Employment Services Department. The person will manage the efficient functioning of all Employment Services billing, work to streamline departmental operations, and be a leader in the the implementation of digital record keeping and billing. The successful candidate will play a pivotal role in ensuring accuracy, timeliness, and effectiveness in billing procedures while implementing strategies to enhance departmental efficiency and productivity across multiple New Horizons offices. This person will also play a lead role in ensuring consistent operational and financial processes across Employment Services locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following :

Billing Management

• Manages monthly Employment Services (ES) billing processes to ensure accuracy, timely submission, and proper documentation across ES programs.
• Works with ES Department leadership to ensure efficient billing procedures and policies to and compliance with regulatory standards and internal guidelines.

3.      Assist in budgeting, financial tracking, and reporting related to program operations.

4.      Manage the maintenance of accurate records of client progress and program outcomes.

5.      Ensure compliance with all relevant regulations and organizational standards.

Data Entry and Analysis

Streamlining Department Operations

1.      Assist the Assistant Director of Employment Services in coordinating daily activities and ensuring smooth program operations across various sites.

2.      Monitor and report on program performance metrics, providing insights for continuous improvement.

3.      Collaborate with team members to deliver high-quality employment services.

4.      Support staff training and development initiatives.

Collaboration and Communication

OTHER DUTIES AND RESPONSIBILITIES include the following :

Requirements

QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual must have proficient IT skills and have ability to become proficient in the use of agency-provided devices and in the use of applications such as Outlook, Teams, Knack database, Synerion timekeeping, Angus IT / maintenance requests, WhipAround, and other agency applications as directed.

The individual must be knowledgeable of Title 17 regulations pertaining to program recordkeeping, consumer records, IPP documentation, personnel functions, and consumer eligibility. The individual must have knowledge of best practices in supporting individuals with I / DD in employment and independent living.

The individual must have basic knowledge of and be able to demonstrate appropriate communication and interaction styles for individuals with special needs. The individual must have excellent oral communication skills and ability to engage Members in person, over the phone, or in virtual settings. The individual must have excellent writing skills to complete required reports and documentation.

The individual must have a reliable vehicle, a valid California Driver License, and good driving record, and proof of adequate vehicle insurance.

ESSENTIAL COMPETENCIES :

EDUCATION and / or EXPERIENCE :   Diploma in Business Administration, Management, or related field or equivalent work experience.  Strong background in coordinating daily operations and supporting management functions.

LANGUAGE SKILLS : Ability to read, write and interpret documents in English. Ability to effectively communicate, present information, and respond to questions in English in group and virtual settings and by phone. Being bilingual in Spanish and / or other languages is highly preferred.

WORK ENVIRONMENT :

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, sit, and walk; use hands to finger, handle, or feel; reach with hands and arms; and talk, see, and hear. The employee is occasionally required to climb, stoop, kneel, couch, or crawl; and taste or smell. The employee must regularly lift and / or move up to 10 pounds. The employee may occasionally lift and / or move up to 25 pounds.