Senior Systems Administrator

Senior Systems Administrator

Award-winning, inclusive, top workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan.

A day in the life.

As a Senior Systems Administrator within the Platform Services team, you will be a key technical resource supporting a suite of enterprise insurance and agency management applications. While Applied Systems (Epic) will be your primary focus, you will also support other critical systems such as Sagitta and Vertafore's ImageRight. You will collaborate closely with Agency Management Program leads, IT, and operational stakeholders across MMA to ensure the effective support, integration, and ongoing optimization of these platforms. Your role involves providing expert technical support, assisting with system migrations, and contributing to platform enhancements to meet organizational needs.

Our future colleague.

We'd love to meet you if your professional track record includes these skills :

• 5+ years of in-depth technical experience supporting enterprise insurance and agency management systems, including Applied Systems (Epic and TAM), Sagitta, and Vertafore's ImageRight.
• Assist with system configuration, upgrades, and performance tuning to ensure optimal operation.
• Support system integrations, API management, and data exchange between platforms and third-party applications.
• Collaborate with cross-functional teams to facilitate system migrations, consolidations, and upgrades.
• Serve as a subject matter expert in Applied Systems (Epic) and other AMS platforms, providing guidance and best practices to support system optimization and user needs.
• Provide mentorship and technical guidance to team members, fostering their professional development and ensuring best practices in system support and administration.
• Stay current with system updates, new features, and industry best practices to recommend improvements.
• Perform daily system monitoring, maintenance, and administration tasks to ensure high availability, security, and optimal performance of Applied Systems (Epic), Sagitta, and Vertafore's ImageRight.
• Manage user access, permissions, and security settings, including troubleshooting login issues and ensuring compliance with data privacy standards.
• Provide Level 2-3 support for Applied Systems (Epic), Sagitta, Vertafore's ImageRight, and other related platforms, including advanced troubleshooting, issue escalation, and coordination with vendors or technical teams to ensure timely resolution.

These additional qualifications are a plus, but not required to apply :

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfillment outside of work.

Some benefits included in this role are :

We embrace a culture that celebrates and promotes the many backgrounds, heritages, and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority / Female / Disability / Vet / Sexual Orientation / Gender Identity employers.