IT Telecom Analyst

Description

Join the Team at First Cash as a IT Telecom Analyst The Telecommunications Analyst reviews telecommunications bills for payment using Microsoft Access databases and Excel spreadsheets and maintains procedures on bill reconciliation. The Analyst will work closely with telecommunications vendors through daily correspondence, project management, and orders. The Analyst will maintain inventory on all telecommunication lines and perform other duties as assigned. Essential Duties & Responsibilities

• Reconcile bills for payment using Microsoft Access Databases.
• Create reports in Excel Spreadsheets.
• Coordinate ordering, installation, and disconnections.
• Maintain company phone and cellular phone inventory and procedures by upholding policies, maintaining records, ordering, coordinating, and installing phones, and investigating all billing issues.
• Log problem calls and resolutions. Coordinate problem escalation to other IT staff and vendors. Communicate resolution to appropriate IT staff and system users.
• Maintain all voice-related documentation such as vendor contact lists, circuit inventory, and line inventory in SharePoint and other systems.
• Maintain contracts and notify IT Operations Manager well in advance of contract expirations.

Minimum Requirements & Qualifications

Bonus Skills :

About FirstCash Holdings, Inc. FirstCash Holdings, Inc. is the  leading international operator of pawn stores  and a premier provider of  technology-driven point-of-sale payment solutions , both dedicated to serving cash- and credit-constrained consumers.   With  over 3,000 pawn stores  across  29 U.S. states, the District of Columbia, and Latin America —including Mexico, Guatemala, Colombia, and El Salvador—FirstCash offers a diverse selection of  pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more . In addition, our stores provide  small, non-recourse pawn loans  secured by pledged personal property, offering accessible financial solutions to the communities we serve.   Through our wholly owned subsidiary,  American First Finance (AFF) , FirstCash also delivers  lease-to-own and retail finance payment solutions  for consumer goods and services. With a  nationwide network of over 13,000 retail merchant partners , we help customers access flexible financing options tailored to their needs.   With a workforce of approximately  20,000 employees  across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the  S&P MidCap 400 Index® and the Russell 2000 Index® , reflecting our strength and stability in the mark   Join FirstCash and be part of a company that values integrity, customer service, and growth. Note :   The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign / reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.     Submission of your application confirms your “opt-in” desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job you applied for and other potential opportunities available at FirstCash. Message and data rates may apply. You can unsubscribe to text messages by replying STOP to the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit  for additional questions or information.