Open Jobs Personalization & CRM Analytics Manager

Job ID : 278406

Location Name : FSC REMOTE SF / NY / DC -173(USA0173)

Address : FSC Remote CA 94105 United States (US)

Job Type : Full Time

Position Type : Regular

Job Function : Marketing

Remote Eligible : Yes

Company Overview :

At Sephora we inspire our customers empower our teams and help them become the best versions of themselves. We create an environment where people are valued and differences are celebrated. Every day our teams across the world bring to life our purpose : to expand the way the world sees beauty by empowering the Extra Ordinary in each of are united by a common goal - to reimagine the future of beauty .

The Opportunity :

The Manager of Personalization & CRM Analytics is responsible for advancing Sephoras client-centric strategies. Youll be part of the Personalization Data Science and Analytics team and as thought leader to answer complex business questions by analyzing customer and digital data leading scenario forecasting and planning tests. As a central player in an agile team this role manages the end-to-end A / B testing process across email mobile site and digital media to optimize personalization and CRM. This requires strong cross-functional leadership and partnership to engage clients and drive high-value behaviors.

Responsibilities : Discovery Analytics

Proactively strategize and plan roadmap of new and exciting areas of analytical discovery which will inform strategic plans and vision for CRM Programs & Personalization testing. Work closely with channel leads & our strategy team to identify areas of focus for the year and strategize how to best deep dive into our data to both help prove out their ideas and identify additional opportunity areas.

Results Measurement & Insights

Manage measurement results of Personalization / CRM A / B tests within SCRUM. Own regular reporting and testing of our CRM Programs & related campaigns and present all results to relevant stakeholders with clear & concise communication while also providing own lens of what is working / what is not and next steps.

Campaign Sizing Test Design & Coordination

Ensure test designs of all pilots align with stakeholders goals and ensure significant reads when results are measured. Work with channel leads & marketing orchestration team to ensure tests & campaigns are setup built and executed accurately. Lead QA on data issues when they arise to find effective and timely fixes to avoid extended periods of campaign errors.

Qualifications :

Minimum of 4-6 Years of experience in B2C marketing and / or client analytics

4 Years experience writing complex queries on large databases

4 Years experience with A / B testing setup execution and measurement

Bachelors degree in business analytics or other related field preferred

Skills and Competencies :

Ability to review large amounts of data and provide strategic and actionable inferences and recommendations based on patterns and trends

Fluency in core analytics toolkit :

Advanced SQL(Databricks)

Knowledge of Statistical methodologies relating to A / B and multi-variate Testing

Data visualization in Tableau

R / Python a plus

Advanced Excel and Powerpoint skills

Experience with managing direct reports is preferred

Ability to balance deep analytical rigor with business reality marketing activation capabilities and timelines to build solutions that are both practical and reliable

Ability to hear stakeholders needs and business trends and deep dive into newly explored areas of analytics to eventually inform strategic decisioning

Understandingof statistical modeling and quantitative analysis techniques

Experience with A / B testing and BI tools (e.g. APT Test & Learn Adobe Target Tableau)

Excellentattention to detail written and oral communication skills

Outstanding interpersonal skills; ability to develop and maintain relationships with business partners at all levels

Flexible and adaptive enjoys an ever-changing dynamic work environment

Comfortable with ambiguity

Ability to work with tight deadlines and handle multiple projects

Intellectual curiosity and willingness to accept feedback

Not afraid to fail gain insights and apply to future #LI-AZ1

The annual base salary range for this position is $128265.00- $154000.00 The actual base salary offered depends on a variety of factors which may include as applicable the applicants qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and / or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees which includes comprehensive health dental and vision plans; a superior 401(k) plan various paid time off programs; employee discount / perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora youll enjoy

• The people. You will be surrounded by some of the most talented leaders and teams people you can be proud to work with.
• The learning . We invest in training and developing our teams and you will continue evolving and building your skills through personalized career plans.
• The culture . As a leading beauty retailer within the LVMH family our reach is broad and our impact is global. It is in our DNA to innovate and at Sephora all 40000 passionate team members across 35 markets and 3000 stores are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity because weve got disruptive spirit. You can learn and evolve because we empower you to be your best. You can be yourself because you are what sets us apart. This is the future of beauty. Reimagine your future at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race religion color national origin ancestry citizenship gender gender identity sexual orientation age marital status military / veteran status or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Required Experience :

Manager

Key Skills

Adobe Analytics,Data Analytics,SQL,Attribution Modeling,Power BI,R,Regression Analysis,Data Visualization,Tableau,Data Mining,SAS,Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 128265 - 154000