U.S. Head of Digital Experience and Technology

Description

The U.S. Head of Digital Experience and Technology serves as a strategic bridge between business leadership and digital product teams overseeing the transformation of business goals into impactful digital solutions. This role leads the Product Management and Technology organizations driving innovation customer-centricity and operational excellence. Inspired by modern product leadership principles the U.S. Head of Digital Product & Technology fosters a digital-first culture and agile ways of working to accelerate value delivery.

Scope of the Role

The U.S. Head of Digital Experience and Technology is a dual reporting role to the Global Head of Digital Product and Technology and to the U.S. GM and serve as a key member of the U.S. Leadership Team. This role will oversee the entire U.S. Product Management & Technology organization with direct responsibility for leading and integrating the following functions :

• Design of Digital Products
• Digital Product Management
• Architecture
• Engineering
• Information Security

Additionally U.S. Head of Digital Experience and Technology will partner closely with the U.S. Head of Operations to transition data and remaining product areas under U.S. Head of Digital Product and Technology leadership by the end of 2026. This transition will consolidate digital strategy product execution and operational alignment under a unified leadership model. The U.S. Head of Product & Technology will also oversee the full customer journey across digital touchpoints

This role is pivotal in shaping the future of digital engagement product innovation and technology enablement across the U.S. business ensuring that all digital initiatives are strategically aligned customer-centric and operationally sound.

Find out more here about how you can unleash your full potential at DLL!

Day to Day

Strategic Leadership & Alignment

Define and execute the digital transformation strategy aligned with corporate objectives.

Translate strategic business goals into digital themes opportunities and product visions.

Lead the Polaris Roadmap Portfolio & Reporting initiatives to ensure transparency and alignment across digital programs.

Organizational Oversight

Manage key digital leaders including :

Business-Digital Translation

Act as a translator between business needs and digital solutions.

Support the planning of business goals into actionable digital initiatives and product roadmaps.

Innovation & Technology

Identify and implement emerging technologies to drive business performance and operational efficiency.

Oversee digital platforms tools and infrastructure to ensure scalability and reliability.

Lead AI / ML initiatives to enhance digital products and drive operational efficiency.

Represent U.S. Technology in executive forums to shape cross-functional strategies and investment decisions.

Partner and Customer Experience

Champion initiatives that enhance digital partner and customer engagement and satisfaction.

Ensure digital initiatives are grounded in validated user needs and business impact.

Portfolio Planning & Prioritization

Support quarterly / annual planning cycles by shaping and prioritizing digital initiatives.

Align product roadmaps with business OKRs and strategic bets.

Cross-Functional Leadership

Lead product managers designers and tech leads to ensure initiatives are feasible valuable and usable.

Collaborate with commercial and operations teams to integrate digital solutions into core business processes.

Stakeholder Communication

Communicate progress risks and learnings to senior leadership.

Ensure clarity and shared understanding across business and digital teams.

Digital Culture & Capability Building

Promote product thinking and lean & agile methodologies across the organization.

Mentor business stakeholders on digital product development principles.

Foster a culture of innovation experimentation and continuous improvement.

Collaborate with global teams to share best practices and contribute to global platform strategies.

Risk & Compliance

Ensure robust cybersecurity practices and compliance with regulatory standards.

Mitigate digital risks through proactive governance and monitoring.

Vendor & Partner Management

Manage relationships with digital service providers and technology partners.

Negotiate contracts and ensure delivery of high-quality services.

Performance & Metrics

Define and track key performance indicators (KPIs) to measure digital transformation success.

Report progress and outcomes to executive leadership and stakeholders.

Champion a culture of inclusion wellbeing and empowerment within U.S. digital teams.

All members enjoy

Essentials

Proven experience in leading digital transformation initiatives at scale.

Strong understanding of both business strategy and digital product development.

Familiarity with Marty Cagans product leadership principles (Inspired Transformed).

Excellent communication facilitation and stakeholder management skills.

Experience in large-scale digital transformation or product portfolio management.

Ability to work across silos and influence without direct authority.

Choose Wellbeing

DLLs wellbeing ambition is to educate equip and empower members to build connections manage their mental emotional physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows :

There are things that matter to our members and the wellbeing of our members matters to DLL!

Settling In

At DLL we are many things. We are team members family members community member. We are members of society members of different cultures and nationalities. Members of change. We each have different beliefs different passions different viewpoints talents and interests. We become from different backgrounds cultures nationalities and histories.

But for all of our differences we share one thing in common : each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration less hierarchy and a honest directness that enable us to integrate ideate and innovate across country lines.

Many companies say they are European American Asian or Australian at DLL we are all these places and more.

We are a cross-culture collaborative an interconnected network that comes together every single day with one goal in mind : Partnering for a better world.

Good to Know

Desired Primary Work Location : Wayne PA / Des Moines IA

Applicable Pay Range

$308000.00 - $462000.00

DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills years of relevant experience you possess and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range especially those with less experience or qualification.

This position is subject to the terms of DLLs compensation plans and policies. Further the position includes all other benefits provided to DLL employees including healthcare benefits 401k matching vacation sick leave parental leave possible discretionary bonuses and all other benefits that are all governed by and subject to ERISA plan documents and eligibility.

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

US Privacy Statement

Required Experience :

Director

Key Skills

Marketing & Promotions,Attorney At Law,Jni,Airlines,Art

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 308000 - 462000