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Patient Access Facilitator

Patient Access Facilitator

Robert HalfNew Haven, CT, US
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Job Description

Job Description

We are seeking a Patient Access Facilitator  to play a vital role in supporting patients and healthcare professionals by ensuring a seamless check-in, check-out, registration, and scheduling process.

Key Responsibilities

1. Registration

  • Gather and update patient demographic and insurance details as part of the registration process.
  • Accommodate walk-in / add-on patients efficiently and assist them with registration and scheduling.
  • Provide support for patients with unique needs (e.g., non-English speakers, hearing-impaired individuals).
  • Obtain necessary signatures and authorizations and document account details accurately in the system.
  • Ensure the completion of all EMR checklists to maintain accurate patient records.

2. Scheduling

  • Schedule patient appointments promptly and accurately, collaborating with clinical teams to meet patient and staff needs.
  • Record all pertinent visit details, such as visit type, provider, and duration, while documenting scheduling notes as needed.
  • Maintain waitlists and optimize scheduling to fill appointment slots.
  • Assist with rescheduling and other appointment-related tasks as required.

    • 3. Insurance Management

  • Demonstrate proficiency in insurance processes, including understanding third-party payers and eligibility systems.
  • Verify patients' insurance benefits, identify patient responsibilities, and document financial information to ensure proper reimbursement.
  • Act as a representative of the hospital by protecting both the patients' and organization's financial integrity.

    • Qualifications

  • Exceptional attention to detail and the ability to multitask in a fast-paced, patient-focused environment.
  • Familiarity with healthcare registration systems, EMR platforms, and scheduling procedures is preferred.
  • Strong knowledge of insurance processes and third-party payers.
  • Outstanding communication and problem-solving skills.
  • Dedication to upholding patient safety and adhering to healthcare regulations.
  • Proven experience in customer service or patient registration within a healthcare setting.
  • Strong communication skills, both verbal and written, with the ability to interact effectively with diverse populations.
  • Proficiency in using scheduling systems, insurance verification tools, and web applications.
  • Familiarity with healthcare policies, procedures, and managed care requirements.
  • Ability to handle demanding situations and multitask in a fast-paced environment.
  • Knowledge of insurance eligibility systems and third-party payer guidelines.
  • Competency in English, with Spanish language skills considered a plus.
  • Commitment to maintaining confidentiality and adhering to healthcare regulations.
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    Facilitator • New Haven, CT, US