Nordic Speaking Customer Service for Telecommunications industry

Nordic Speaking Customer Service Representative

Patrique Mercier Recruitment is an esteemed agency dedicated to connecting talented individuals with job opportunities in their native languages around the world. We specialize in various sectors, including social media, gaming, healthcare, retail and e-retail, travel, automotive, financial services, insurance, energy, and telecommunications. As we expand our presence in the consumer services sector, we are excited to announce an opening for a Nordic Speaking Customer Service representative within the telecommunications industry. This role is perfect for individuals passionate about delivering exceptional customer service while utilizing their language skills. You will have the opportunity to work with a leading telecommunications company, assisting customers with their inquiries and ensuring they receive the best possible support. At Patrique Mercier Recruitment, we are committed to matching the right candidates with employers who value their skills and cultural backgrounds, making this position a fantastic opportunity for those looking to pursue a fulfilling career abroad in an international setting. Join us in helping our clients achieve their goals while embarking on an exciting journey in the telecommunications field.

Responsibilities

• Provide outstanding customer service to Nordic-speaking clients in the telecommunications industry
• Assist customers with inquiries, troubleshooting, and account management via phone, email, and chat
• Resolve customer complaints efficiently while adhering to company policies and procedures
• Document customer interactions and maintain accurate records in the Customer Relationship Management (CRM) system
• Collaborate with technical support and other departments to ensure customer issues are handled swiftly
• Conduct follow-up calls to ensure issue resolution and customer satisfaction
• Participate in training and development sessions to enhance customer service skills and product knowledge