Director, Business Operations

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Director of Business Operations

Global Merchant Services, the merchant network of American Express, acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards. The Business Operations team, within the Merchant Services U.S. business, is dedicated to coordinating and managing risk remediation activities serving as a liaison between front line customer and market facing teams and our more formal control management and compliance partners. This is a newly created team in the business, designed to play a pivotal role in shaping our strong risk management culture and to define our strategy and compliance efforts for the U.S. Key partners include U.S. Merchant Acquisition and Client Management, Control Management, General Counsel Office (GCO) and Compliance teams (among others).

Responsibilities :

• Support formal and informal MSU.S. in audit work including preparation, response, and remediation.
• Drive results through a team including Sr. Managers and Analysts.
• Serve as a key stakeholder in the new Risk Assessment Unit (RAU) and Risk and Control Self-Assessment (RCSA) efforts across the business.
• Lead special projects in support of risk management, process excellence, policy implementation and adherence, audit outputs, etc.
• Oversee and maintain a robust control environment to monitor risk.
• Lead ad-hoc cross team projects, as needed, based on resourcing and deadlines

Qualifications :

Salary Range : $123,000.00 to $215,250.00 annually bonus equity (if applicable) benefits.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.