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Front Office Receptionist

Front Office Receptionist

Symetria RecoveryFrisco, TX, US
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Job Title

Symetria Recovery is the #1 outpatient rehab in Illinois and Texas. It started with three simple, yet game-changing core beliefs : Addiction is a disease; co-occurring mental health conditions should be addressed, and patients deserve respect, not judgement. Symetria Recovery provides comprehensive substance abuse treatment with a focus on Medication-Assisted Treatment (MAT) in a welcoming outpatient setting. Unlimited clinical services are available to our patients under our bundled-service delivery model. Key services delivered through our Opioid Treatment Program (OTP) licensure include MAT, medically monitored psychiatric care, individual therapy, group therapy (IOP), 6-day-per-week nursing care, and ongoing aftercare. Most of our patients being provided medication receive Buprenorphine products, but they can also receive Methadone, and any other FDA-approved medication for addiction.

What You Will Do

  • Greets patients and visitors in person and by telephone; answers and appropriately refers inquiries.
  • Enhances patient satisfaction, provider efficiency, and treatment room utilization by scheduling appointments in person or over the phone.
  • Maintains timely patient flow by notifying providers of arrivals, monitoring service delivery against schedules, and reminding providers of delays.
  • Provides comfort to patients by anticipating needs, addressing questions, and maintaining a welcoming reception area.
  • Ensures accessibility of treatment information by accurately filing and retrieving patient records.
  • Maintains patient accounts by collecting, recording, and updating personal and financial information at each visit.
  • Supports revenue cycle by recording and updating financial data, processing charges, collecting payments, managing credit, and filing / expediting third-party claims.
  • Oversees office supplies and equipment by monitoring inventory, anticipating needs, placing and expediting orders, and verifying receipt of goods and services.
  • Completes census reports and assists with urine screen collection and documentation.
  • Assists patients in distress in accordance with established office policies and procedures.
  • Protects patient rights by safeguarding the confidentiality of personal, medical, and financial information.
  • Supports clinic operations by adhering to policies and procedures and reporting process improvement needs.
  • Performs other duties as assigned.

Who You Are

  • Strong verbal and written communication skills.
  • Proficient in Microsoft Office Suite.
  • General knowledge of computer systems, printing, scanning, faxing, and other office technology.
  • Experience with Electronic Medical Records (EMR) systems preferred; Kipu experience strongly desired.
  • Prior medical office experience preferred.
  • Knowledge of insurance benefits, HIPAA, CFR42, scheduling, and related regulations / procedures.
  • Must be able to work assigned hours : MondayFriday, 6 : 00 AM2 : 00 PM, with occasional Saturdays from 7 : 00 AM9 : 00 AM.
  • Benefits Available to You

  • Medical, dental, and vision insurance for you and your family
  • 401(k) with company match
  • Life insurance
  • Pet insurance
  • CEU reimbursement and paid time for continuing education
  • Licensure fee reimbursement
  • Paid vacation and sick time
  • Closed and paid major holidays
  • Compensation for this position is based on market analysis and will be determined by additional factors such as location / state, skills, years of experience, relevant credentials, and education. The posted compensation range for this role is $15.50-$20.50 per hour. We are committed to offering a competitive compensation and benefits package that reflects all the factors previously outlined in conjunction with current market trends.

    Come join a team that believes in and has a passion for providing personalized care to each individual that is a part of Symetria Recovery!

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