Supervisor, Student Records

Job Posting

If you're passionate about building a better future for individuals, communities, and our countryand you're committed to working hard to play your part in building that futureconsider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is : Grade : Management_Executive 602 Pay Range : $54,200.00 - $89,500.00

Job Description Summary

The Supervisor, Student Records will be responsible for their assigned team maintaining their departmental service level agreements and quality assurance standards. In addition, Supervisors collaborate with all of Records' Leadership in achieving organizational and functional goals as well as serving as advisors on their specialization for project groups and stakeholders. This role involves managing daily team operations, including hiring, training, and motivating staff, as well as providing regular coaching and performance feedback related to : Scheduling; Team management; Coaching / leading; Team training; Assisting with team coverage and workspace overflow; Identifying and reporting on volumes, trends, and patterns within their workspace; Overseeing daily workspace workflows and general team task assignments; Managing special projects for the associated workspace; Performing senior level data reporting and reconciliation.

Primary Responsibilities

• Demonstrates competencies to achieve directly, or in collaboration, broad functional and / or organizational mission-critical objectives.
• Oversees the daily workflows independently or with the assistance of a team lead and manages the human resources for their associated specialization.
• Provides support and / or organizes additional coverage, when needed, with processing the team's workspace overflows to maintain expected service level agreements.
• Collaborates with the quality assurance group to address and / or retain for identified issues.
• Works in collaboration with applicable cross-functional groups and stakeholders as an advisor, subject matter expert, and Student Records' leadership representative for the associated specialization.
• Innovates within the associated specialization and in collaboration with product teams / special projects to streamline and / or improve functionality / Student experience.
• Contributes to the development of new functional and organizational policy and ensures compliance of policies and procedures.
• Contributes to the development of functional and organizational content, practices, and objectives to achieve goals in creative and effective ways.
• Operates in a highly diverse but limited complexity environment spanning multiple Student Records' workspaces where analysis of situations and / or data requires investigation of various factors and intangibles.
• Demonstrates the ability to report on trends and patterns for their specialization for Leadership and stakeholders to make informed business decisions.
• Assists the manager in day-to-day operations, including managing processing queues, setting priorities, and supporting strategic planning.
• Performs work that is strategic at the functional and organizational level.
• Leads and participates in special projects for ongoing initiatives.
• Acts as a coach / mentor within the team and / or function while also conducting performance reviews to support employee development.
• Provides supportive training for team members and assists in developing / maintaining training content.
• Performs other related duties as assigned.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

Qualifications

Knowledge, Skills, and Abilities

Education

Experience

Experience in Lieu of Education

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Preferred Qualifications

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours) : This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital