Regional Operations Manager

SUMMARY Responsible for the development, management and leadership of the technical staff within specific regions.  Also responsible for managing the availability of rental assets, tools, and inventory control by performing the following duties personally or through subordinate employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES Active participation, enforcement, and further development of Blackhawk Technology Group safety policies.  It is each employee's responsibility to follow all policies, procedures, and rules set by the company and to abide by any Federal, State, or local laws and ordinances while at work or representing BlackHawk Technology Group.

Manages the employee career development program including but not limited to :

• Recruitment Safety training Skills assessment and technical training Professional development Recurring training Professional Evaluation Resolves operational problems to ensure minimum costs and prevent operational delays.
• Resolves employee grievances or submits unsettled grievances to Director for action.
• Reviews all required forms such as Field Work Tickets, Time Sheets, and Compliance documentation in coordination with Operations in the interest of continuous improvement.
• Complies with asset tracking policies and procedures Complete or facilitate the completion of all repairs to company assets Liaison between Operations and the regional technical staff.
• Maintains sufficient rental assets, inventory, equipment, and tools necessary to facilitate quality service.
• Provides Level 1 and 2 customer, sales and technical support.
• Coordinates with Operations to satisfy staffing requirements.
• PERFORMANCE STANDARDS Meets all deadlines on or before due date.
• Communicates effectively through the use of verbal, written, and application-based means.
• Exhibits competency in established policy and procedures.
• Follows established safety rules.
• Maintains confidentiality.
• Manages time wisely.
• Works well with people and provides assistance willingly.
• Ability to adapt to changing environment and goals.
• Provides services that meet management, customer, and employee expectations.
• Ensures quality assurance standards within deadlines.
• SUPERVISORY RESPONSIBILITIES Directly supervises employees within the region of operation.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing for hire, and training employees; planning, assigning, and directing work; participate in employee appraisals.  Assist other company management with addressing complaints and resolving employee problems.
• QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and / or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Employee must live within 40 miles of regional operations office.
• EDUCATION and / or EXPERIENCE Associate's degree (A.
• A.) or equivalent from two-year College or technical school; or military training; and five years related experience and / or training; or equivalent combination of education and experience.  Computer skills in Microsoft Windows environment.   Must be Proficient in Microsoft Outlook, Word, Excel, Visio, Project, and web based databases and applications.  TECHNICAL CAPABILITIES  Thorough Knowledge required in the technologies / functions below Security Systems (Access Control, CCTV, and Gate Operators) Voice over Internet Protocol Local and Wide Area Networking Terrestrial RF Propagation Satellite communications Technology Fixed Broadband Wireless Systems licensed and unlicensed LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest commissions, proportions, percentages, and volume.  Ability to apply concepts of basic algebra.

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