Product Manager (Voice of Customer)

Description

Veriforce-Alcumus is seeking a customer-obsessed, externally facing Product Manager, Voice of the Customer (VoC) for the US market. This strategic role is the connective tissue between our US customers, commercial leaders, and the global product organization - ensuring that the unique needs, challenges, and feedback from the US market are fully captured, understood, and represented in our product strategy.

This is a highly visible, customer-facing role that requires exceptional communication skills, professionalism, and the ability to build trust with senior stakeholders across our customer base. You will directly engage with customers, prospects, and advisory groups -facilitating structured feedback programs and ensuring their voices are consistently and credibly represented in how we prioritize, design, and deliver our products.

As the face of product in the US market, you’ll lead efforts to embed a customer-first mindset across our organization, ensure regional needs shape our global roadmap, and bring clarity and momentum to the way we respond to market signals. This position holds end-to-end responsibility for ensuring the customer voice loudly and consistently guides our product decisions. You will lead the translation of insight into action - owning structured approaches for listening to users, surfacing market-relevant trends, and embedding a customer-first mindset into everything we build. You’ll be the go-to product leader for regional teams, building scalable systems to listen, learn, and advocate for market-relevant innovation.

What that means day-to-day :

Voice of the Customer Programs

• Design and implement scalable VoC programs tailored to the US market, including : - Digital surveys - Focus groups - Customer advisory boards - Product feedback sessions
• Build repeatable processes for gathering and synthesizing customer, prospect, and internal stakeholder feedback across segments.

Customer-Centric Product Strategy

Product Usage Insights

Cross-Functional Collaboration

Key Stakeholders & Partnerships

Your two core stakeholder groups are :

Key Deliverables : First 12–18 Months

What you’ll need to be successful :

5+ years of experience in product management, customer research, or customer success within a B2B SaaS or technology environment

What you’ll get in return :

Veriforce has a hybrid workplace policy . We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work, and believe that if you look after your people, they look after everything else!

Personal Health & Wellbeing

Integrated mental health & wellbeing support

Vacation – starting at 3 weeks

Wellness Days & Annual Giving Day – an extra to give back to yourself or your community

Comprehensive medical and dental coverage

End of the year, company-wide shut down for you to relax and recharge

Future Planning

LinkedIn Learning License for upskilling & development

Interested but don’t feel you meet all the requirements?

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work.

Veriforce is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply :

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.

What we stand for :

Our values are the core of our business and fundamental to the way we work. In your role, you will;

Equal Employment Opportunity

We are an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and / or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work.

If you are contacted for an interview and require accommodation / adjustments during the interviewing process, please let us know.

Nos valeurs sont au cœur de notre activité et sont fondamentales dans notre façon de travailler. Dans votre rôle, vous allez;

Nous sommes un employeur garantissant l'égalité des chances. Tous les candidats bénéficieront des mêmes chances tout au long du processus de recrutement. Nous ne discriminons aucun employé ou candidat à un emploi en raison de sa race, de sa couleur, de son sexe, de son âge, de son origine nationale, de sa religion, de son orientation sexuelle, de son handicap, de son identité et / ou de son expression sexuelle. Nous nous engageons à développer une équipe diversifiée de personnes hautement talentueuses et à créer un environnement inclusif où chacun se sent habilité à apporter sa véritable personnalité au travail.

Si vous êtes contacté pour une entrevue et que vous avez besoin d'aménagements ou d'ajustements pendant le processus d'entrevue, veuillez-nous en informer.