Technical Analyst (1440964)

Are you ok with H1B's or USC / GC only? USC / GC Only Do candidates need to be local to interview? Yes If yes, will they be required onsite? Onsite requirements? 5 days / week or Flex Onsite Schedule 2-3 days per week / month? Potential to Extend? Yes Potential to Convert FTE? Yes Target Years of Exp : 5 Top 5 Must Haves :

1. Technical knowledge of collaboration tools and AI Assistants

2. Ability to create clear and user-friendly documentation

3. Training and facilitation expertise

4. Analytical and problem-solving abilities

5. Strong communication and engagement skills

6. Possess a change management and enablement mindset Job Description :

The Technical Analyst – User Enablement provides frontline support, documentation, and training to help team members effectively adopt and leverage collaboration tools (Microsoft 365, Teams, SharePoint, OneDrive, Outlook) and AI productivity assistants (Copilot). This role bridges technical expertise and user experience, ensuring smooth adoption, improved productivity, and a culture of digital enablement across the organization.

Key Responsibilities

Documentation & Knowledge Management

• Create and maintain clear, user-friendly guides, FAQs, and training materials.
• Develop quick-reference sheets, video snippets, and visual aids to simplify adoption.
• Keep knowledge bases current as tools and policies evolve.

Training & Enablement

Analytics & Feedback

Change Adoption & Continuous Improvement

Preferred Experience :

Proficiency in Microsoft tools and applications and enterprise security policies