Potawatomi Sportsbook Shift Manager (Milwaukee)

In this fast-paced, high-energy environment where great guest service is essential, how do we ensure that our guests enjoy their gaming experience and are pleased with the service they receive? As the Sportsbook Shift Manager you will report to the Sportsbook Manager and are responsible for the efficient operation and service delivery of a great Sportsbook Gaming experience. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Principal Duties and Responsibilities (

• Essential Functions)
• Directly assist the Sportsbook Manager in all aspects of the day-to-day operation and administration of the Sportsbook Department, including establishing operational standards for the team members and evaluating, adjusting, and improving operations to best meet business needs.
• Carry out managerial responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include, but are not limited to, training team members, motivating team members, planning, assigning, and directing work, appraising performance, rewarding and disciplining team members, addressing complaints, and resolving problems.
• Actively and continuously assist Supervisors in maintaining of standards established by leadership
• Must enforce and adhere to all Title 31 regulations and procedures and ensure all team members working in the Sportsbook are compliant.
• Keep the Sportsbook Manager aware of operational information that will help maximize the profitability of the Sportsbook department.
• Assist in establishing and maintaining department goals to improve guest service, financial, and operational efficiencies.
• Understand the operational cost of the Sportsbook, focusing on efficiency with labor costs and inventory management / control.
• Monitor guests and team members to ensure the protection of assets.
• Motivate, lead, and mentor team members to promote their professional development.
• Oversee the proper placement and redemption of bets.
• Ensure accountability of cash transactions by reviewing and managing proper procedures in the collection, payment (winning tickets), recording, and depositing of monies.
• Reconcile Ticket Writer accounts and reports and investigate cash discrepancies.
• Assist in managing change and the introduction of initiatives within the department.
• Address guest complaints and issues as needed, escalating higher-level issues through the chain of command.
• Address team member issues in a timely fashion and ensure necessary actions are taken to adhere to company policies and procedures.
• Train staff to deliver a high level of customer service to both regular guests and those new to sportsbook betting.
• Lead Sportsbook team members to facilitate guest education and increase engagement.
• Provide the highest quality of guest service and hospitality for all guests, while remaining professional at all times.
• Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.
• Perform other duties as assigned.

Job Qualifications

Working Conditions

The noise level is usually moderate. During busy times, the noise level increases. Sportsbook is smoke-free.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.