German Speaking Customer Service for Information Technology (IT) industry

German Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries, specializing in various industries including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We pride ourselves on our meticulous recruitment process, ensuring optimal matches between candidates and employers. We are currently seeking a dedicated German Speaking Customer Service Representative to join a dynamic team within the Information Technology (IT) sector. This exciting opportunity is ideal for someone who is passionate about providing exceptional customer service and has a strong technical acumen. You will play a vital role in assisting clients with their inquiries, resolving issues, and ensuring the satisfaction of our customer's needs in the IT industry. By joining us, not only will you become part of a well-regarded recruitment agency, but you will also have the opportunity to advance your career abroad while applying your language skills in a vibrant work environment. If you are seeking an opportunity that will allow you to utilize your German language skills and customer service expertise, we encourage you to apply and embrace the chance to work in a global context where your contributions will be valued.

Responsibilities

• Provide exceptional customer service to German-speaking clients in the IT industry.
• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Assist customers in navigating technical issues and troubleshooting problems with IT products and services.
• Document customer interactions and feedback accurately in the database.
• Collaborate with technical teams to escalate issues and ensure timely resolutions.
• Educate customers about product features and benefits to enhance their user experience.
• Continuously strive to improve customer satisfaction by seeking feedback and implementing suggestions.