Medical Office Receptionist / Practice Coordinator

Job Description

A growing behavioral healthcare practice is seeking a Medical Office Receptionist / Practice Coordinator to oversee front-desk operations and ensure smooth administrative support for clinicians and patients. This role is ideal for someone who thrives in a compassionate, detail-oriented environment and is passionate about improving patient access to mental health care.

Key Responsibilities

Greet, check in, and check out patients with professionalism and warmth.

Verify documentation, insurance eligibility, and payment information before visits.

Manage incoming calls, emails, and portal messages for scheduling, billing, and general inquiries.

Assist patients with telehealth setup, portal navigation, and urgent communication requests.

Collect co-payments and account balances while maintaining accurate financial records.

Handle scanning, mail, and e-fax processing; keep the reception area organized and patient-ready.

Support clinicians with appointment coordination, administrative follow-ups, and patient communication.

Maintain strict HIPAA compliance and safeguard all patient data with confidentiality.

Qualifications

High School Diploma or equivalent required; Associate’s degree preferred.

MediClear Certification or equivalent HIPAA credential required.

1+ year of experience in healthcare administration, medical reception, or patient-facing customer service preferred.

Strong multitasking and organizational skills with attention to accuracy.

Proficiency in Microsoft Office Suite and electronic medical record (EMR) systems.

Excellent communication skills—able to remain calm, professional, and compassionate during sensitive or high-volume interactions.

Why Join Our Team

Competitive hourly pay with quarterly bonus opportunities.

Comprehensive medical, dental, and vision benefits.

Supportive, patient-focused workplace centered on behavioral and mental health care.

Ongoing professional development and advancement opportunities.

If you’re detail-oriented, compassionate, and certified in patient privacy through MediClear or an equivalent program, we encourage you to apply and become part of a team dedicated to providing respectful, high-quality behavioral healthcare.

Requirements

Assistant