Customer Experience Manager

A company is looking for a Customer Experience Manager to lead CX strategy and improvement efforts across Customer Operations. Key Responsibilities Lead initiatives to create best-in-class experiences across high-volume customer touchpoints Own the end-to-end customer experience strategy for the Customer Operations domain Identify and prioritize CX breakdowns through VOC, operational data, and field feedback Required Qualifications Bachelor's degree required, preferably in Business, Hospitality, Industrial Engineering, or a related field 5-8 years of experience in Customer Experience or a related role with operational focus Background in travel, hospitality, or service-intensive industries Demonstrated success in driving change across a matrixed organization Analytical and data-informed, comfortable using data to shape CX narratives