General Manager

General Manager

The General Manager will be responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The General Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential duties and responsibilities include :

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Cross train Assistant Manager in all GM activities to ensure they are prepared to cover for GM when out and take on new GM role within organization.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Staff Management
• Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
• Administration and processing of all weekly / bi-weekly employee payroll.
• Resolve employee issues or concerns.
• Manage disciplinary / termination activities.
• Prepare timely payroll submittals each Monday morning ensuring that all employees have properly recorded their time.
• Be proactive in all front desk related activities including :
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Ensure prompt opening / closing of gym. Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
• Ensure safety of employees, members and club property.
• Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits.
• Prepare all HR related forms and send to Corporate Payroll Team.
• Track statistics and reports (weekly, monthly, and annually).
• Provide backup support for any employee who is absent.

Qualifications and requirements include :

Physical demands and working environment include :

Environment : Work is performed in an indoor environment; exposure to noise, dust, mechanical and electrical hazards, and cleaning chemicals.

Physical : Primary functions require sufficient physical ability and mobility to walk, and stand for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; to occasionally lift, carry, push, and / or pull moderate amounts of weight (up to 50lbs); and to verbally communicate to exchange information. Occasional travel required for off-site meetings. Must maintain physical ability to administer CPR in the event of medical emergency.

Vision : See in the normal visual range with or without correction.

Hearing : Hear in the normal audio range with or without correction.

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