Project Manager

Project Manager

This job is responsible for managing cross-functional and / or inter-departmental projects for Line of Business products, processes, functions, and employee readiness. Key responsibilities include partnering with the business to develop a plan to sustain change, evaluating current methods, and developing strategies to implement changes and project improvements. Job expectations include overseeing projects, using appropriate tools to drive project completion, and serving as a secondary point of contact to department managers for critical change initiatives. Manages horizontal support our NFRR, Initiative & Transformation Operations (NITRO) group, to include developing onboarding of new team members, coordination of our GBS resource engagement and oversight of other horizontal resources (BAs, etc.) and management of shared sites (SharePoint, etc.). Consults with other team leaders in evaluating current methods and developing strategies to implement changes and improvements. Lead employee engagement by fostering a positive and productive culture and enabling transparent communication between leadership and employees. Requires a deep understanding of change protocols, process improvement, and employee engagement.

Responsibilities include overseeing the execution of defined project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators. Leads project and / or remediation requirement documentation efforts based on identified gaps and controls needed for sustained performance. Plans and organizes projects using appropriate tools and techniques, including technology platforms used by client-facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion. Navigates across various Lines of Business and partner organizations, including Technology and Risk, leading them to negotiate decision making for efficient and effective resolution. Supports the adoption and sustainment of change initiatives and helps assess adoption risks. Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders.

Managerial responsibilities may include opportunity & inclusion champion, manager of process & data, enterprise advocate & communicator, risk manager, people manager & coach, financial steward, enterprise talent leader, and driver of business outcomes.

Required skills include supporting operational priorities of the NITRO team and broader PMO to create, implement, and monitor business activities aimed at driving effectiveness, consistency, and connectivity across our change portfolios. Collaborates and influences key stakeholders, partners, and business leadership to deliver on business objectives. Performs analytics, assessments, and leverages data to derive insights, identify business opportunities, and measure outcomes. Consults and collaborates with senior management to drive operational excellence by identifying innovative ways to continuously improve the organization. Works with leadership team to ensure processes are well-defined, managed, and up to date. Leads employee engagement activities including survey analysis and focus groups, support of internal communications and events, coordination of recognition awards and eCards, and team building events. Assists with administrative management of short / long term NITRO calendar to enable senior leader engagement, organizational health, recognition, and associate feedback. Opportunity & inclusion champion : breaks down barriers to create a more inclusive environment that supports company great place to work goals.

Desired skills include global banking / markets operations experience, ideally with knowledge of NFRR or similar regulatory mandates. Proficiency in process design / mapping would be advantageous. Working knowledge of Agile methods and tools would be advantageous. Previous experience working collaboratively among diverse viewpoints to determine the best path forward, to better serve an evolving client base would be advantageous. Showing the ability to continually learn and serve our clients better would be an advantage. Commitment to challenging the status quo and promoting positive change, utilizing new thoughts and ideas would be an advantage.