Family Support Specialist

Job Description

Job Description

Description

Job Title : Family Support Specialist

Reports To : Senior Association Director of Family Support Services

Employment Type : Full time

Department :             Youth Development

Location :                    Association Office

Workplace Type :       Onsite

Compensation :         $56,000-$58,500

Position Summary :

Under the direction of the Senior Association Director of Family Support Services, the Family Support Specialist provides support and counseling to families regarding state financial subsidies for early education, afterschool, and camp; establishes and maintains subsidy records : and works alongside the program and business staff within the Youth Development Department; This position works with families to coordinate all facets of subsidy eligibility as well as provide additional resources as needed.

Key Responsibilities

Key Functions / Responsibilities :

• Oversee intake and enrollment procedures for children qualifying for EEC state subsidies, ensuring families are offered, and properly qualify for any financial support confirming all required documentation is in order.
• Assist in the coordination of the child enrollment process into the YMCA, between YMCA program, and transitioning out of the program or to other forms of financial assistance.
• Assess family needs at intake and reauthorizations and provide resources as needed.
• Assist families in applying for SNAP benefits when requested.
• Establish relationships with local organizations and providers that can provide services to children and families.
• Support Youth Development business staff in contacting families when children have been absent from program to determine next steps.
• Maintain all documentation and files associated with the family, including communication logs with YMCA staff and the family
• Add families and update family information on the EEC centralized waitlist.
• Represent the YMCA of Greater Boston at open houses and provider fairs, sharing information on the family supports the YMCA provides
• Respond to common inquiries or issues from parents, members, and staff.
• Disseminate information and feedback from staff and parents in an effort to increase effective practices and communication within the program.
• Assist with trainings of Youth Development business staff on EEC financial assistance policies and procedures.
• Support the Youth Development office with compliance audits.
• Maintain on-going communication with both YMCA program and business staff.

Additional Responsibilities :

Work Environment :

Physical Demands :

Effect on End Results :

The effectiveness with which the Family Support Specialist has performed on the job should be measured in terms of :

Skills, Knowledge and Expertise

Skills, Knowledge and Expertise :

Required Training / Certifications :