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Accounts Receivable Supervisor

Accounts Receivable Supervisor

The Center for Orthopedic and Research EPhoenix, AZ, US
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Job Description

Job Description

ESSENTIAL FUNCTIONS

  • Responsible for supervising, directing, and developing patient account and insurance follow-up representatives.
  • Assist staff with timely identification of denial trends and work with team to initiate workflows to resolve future denials.
  • Maintain positive leadership and gives frequent performance feedback and encourages two-way participation and ideas.
  • Perform quality auditing on live and retrospective auditing of inbound and outbound phone calls.
  • Performs monthly billing audits to ensure timely and accurate claims submission and insurance follow-up activities.
  • Coaches established employees when needs are identified, holding employees accountable for results through coaching and development of action plans.
  • Performance management of personnel including reviews, corrective action, mentoring, and development plans and performance improvement plans.
  • Assist in interviewing, hiring, and training of new staff members.
  • Monitor and manage the productivity and performance of assigned employees including reporting daily / weekly / monthly department metrics to Senior Management.
  • Responsible for handling escalated patient phone calls regarding billing and payment issues.
  • Acts as a resource to the department taking inbound phone calls to provide coverage for breaks and lunches.
  • Review patient accounts for accurate customer service, supporting documents, and correct collections activity.
  • Support and comply with all company policies and procedures and comply with Medicare and Medicaid regulations.
  • Conducts regularly scheduled staff meetings.
  • Must be able to meet deadlines given by Senior Management.
  • Research and resolve discrepancies in a timely manner.
  • Works with sensitive and confidential materials and must be able to exercise discretion.
  • Review and assist with processing refunds, turning accounts to collections and financial assistance applications.
  • Responsible for accurate and timely application of transactions including adjustments and write-offs.
  • Communicate effectively with other internal departments and with outside vendors, such as, phone system, collection agency and credit card processor.

EDUCATION

  • High School diploma or GED required.

    • EXPERIENCE

  • Requires 2 or more years’ experience acting as a team lead or in a supervisor role in a revenue cycle department in a healthcare environment. Previous supervisory experience and strong leadership skills with an ability to motivate with a positive attitude that impacts others in a positive way.

    • REQUIREMENTS

  • Must have a full understanding of the Revenue Cycle Management process to include Collections, Billing, and Coding
  • Excellent critical thinking, troubleshooting, and analytical skills
  • Excellent interpersonal skills including conflict management
  • Experience working in Microsoft products – Word, Outlook, and Excel (advanced formulas, pivot table)
  • Well organized and able to meet deadlines
  • Excellent attention to details

    • KNOWLEDGE

  • Knowledge in patient billing, healthcare administration, healthcare insurance requirements, and medical terminology and coding.
  • Knowledge of business office methods and policies regarding productivity / workload analysis and scheduling procedures.
  • Knowledge of government regulatory requirements and commercial contracts.

    • SKILLS

  • Skilled in defusing difficult situations while remaining calm and exhibiting professionalism and courtesy.
  • Skilled in establishing metrics and clear objectives including performance management.
  • Skill in effectively managing multiple projects simultaneously.

    • ABILITIES

  • Ability to multi-task and work well under pressure
  • Ability to analyze problems and interpret information and to prioritize and reprioritize, as necessary. Ability to work independently, and as part of a team.
  • Ability to work in a fast-paced environment

    • ENVIRONMENTAL WORKING CONDITIONS

  • Normal office environment. Extended work hours at or near month end to meet department objectives may be necessary.

    • PHYSICAL / MENTAL DEMANDS

  • Requires sitting and standing associated with a normal office environment. Some bending and stretching required. Manual dexterity using a calculator and computer keyboard.

    • ORGANIZATIONAL REQUIREMENTS

  • HOPCo Mission, Vision and Values must be acknowledged and adhered to
  • List additional organization requirements such as training conducted by organization

    • This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

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