IT Support Specialist

IT Support Specialist

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position is based in our Denver office.

Description : We are seeking an IT Support Specialist to join our team. This is an exciting opportunity to work in a dynamic, fast-paced environment and contribute to the continued growth and success of our Firm. The IT Support Specialist will be responsible for providing hands-on technical support to attorneys and staff, ensuring timely resolution of hardware, software, and network-related issues. This on-site position supports all PCs, phones, AV equipment, IT peripherals, and IT infrastructure within the office. The role reports directly to the IT Support Manager.

Key Responsibilities Include :

• Support all PCs, phones, IT peripherals and IT infrastructure in the office
• Document work in IT incident ticketing system thoroughly
• Provide support to incidents that are escalated from IT Technicians or the Service Desk
• Provide technical support during events, conferences and meetings, on site and off site as needed
• Support office administration activities, projects and priorities as assigned
• Participate with internal IT groups during projects and activities
• Respond to power, HVAC, network and other outages, planned and unplanned in the office
• Special projects and duties as assigned

Qualifications :

Minimum Education :

The base salary range for this position is $28.90 - $43.40 / hr. An individual's actual compensation will depend on the individual's qualifications and experience. In addition to the base compensation, Holland & Knight provides bonus opportunities and an exceptional benefits package.

Benefits : Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

Below is a list of just some of the benefits we offer : comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.