Lead Environment Support Engineer

Job Title :

CWR Software Tester - Sr (Current Job Title)

Senior / Lead Development Environment Support Engineer (Preferred Job Title)

Department : KP-Dev

Our Department Mission :

The mission of the KP-DEV Team is to provide an actively managed production-like test environment that supports KP development, QA, and UAT efforts. Becoming the test environment of choice for KP IT. The team also offers formal QA testing services for select applications and platforms.

Our Consultants Role :

• Manage and coordinate User Consultations
• Develop / create business requirements for KP-DEV Development Environment.
• Collaborate with cross-functional stakeholders to support process and service improvements.
• Troubleshoot KP-DEV Environment errors and related problems with individual technology owners (Active Directory, Ping ID, VDI, Microsoft Management Console,
• Create / develop dynamics reports to tell the story in our department from the various tools we use.

Position Summary :

Ensures the integrity of Healthcare KP-DEV environment by establishing processes for end-to-end testing with including all technical areas - SMTP, Proofpoint, Ping, Security, et. al.

Qualifications :

Work to establish test process procedures. Work with technical teams to define the process for setting up / clearing test environment and running tests.

Experience :

Tools :

Experience with Service Now and ITIL Service Management

Knowledge of MCM (Microsoft Configuration Management)

Microsoft Windows OS

Microsoft Intune

Office365 Power Platform

VMWare / VDI

ctive Directory / Azure

MFA / PingID

Preferred Qualifications :

Three (3) years' experience working for a healthcare organization.

Two (2) years of experience managing test data in a development or QA environment.

Three (3) years' experience working for an IT organization.

Two (2) years of experience working on projects or programs requiring the integration of cross-functional technology.

nd / or business solutions.

Two (2) years of experience building metrics.

Two (2) years of working with project or technical teams.

Two (2) years of experience in business case development and analysis

Two (2) years of work experience in the development of technical documents.

Preferred Skills

Installation, configuration, support, and hands-on experience :