Tax Operations Manager, Tax Credits

Tax Operations Manager, Tax Credits

At Gusto, the Tax Credits team is on a mission to empower small businesses by unlocking valuable savings through tax credits and grants. Operating like a "mini startup" within the company, we are a team driven by deep customer empathy, domain expertise, and a relentless desire to innovate. If you're passionate about solving big problems, driving operational strategy, and making a tangible impact on small business owners' lives, we'd love to have you on our team.

This role will manage one of the operational teams for Gusto Tax Credits, and is responsible for leading the operational delivery of tax credits : ensuring every customer credit is delivered accurately, on time, and with exceptional experience. Your talents will be instrumental in developing operating processes that empower our customers and internal teams, and creating a strong foundation on which we can grow. This is an exciting opportunity to join a dynamic team and make a real impact on small businesses all across America.

The Tax Credits team is on a mission to democratize tax credits and grants. We aim to make access to tax credits and grants ubiquitous for SMBs & business advisors, ensuring every business receives the financial resources they deserve to fuel growth, innovation and long-term success.

The Tax Credits Operations team is a collaborative team who are passionate about tax credits. We're a highly cross-functional team focused on ensuring our product and service are co-designed and co-developed along the product lifecycle to deliver a best in class customer experience and build the best version of Gusto for our customers.

Here's what you'll do day-to-day :

• Operational Leadership

Manage, coach, and develop operators delivering all customer tax credits

Run effective meetings, operational check-ins, and cross-functional communications

Lead and deliver high-volume seasonal projects (e.g., amendments, substantiation reports) that drive measurable business impact

Proactively identify and address operational risks. Help the business 'see around corners' to scale while remaining compliant with the latest tax laws

Aggregate and share customer insights to influence product, strategy, and execution in a way that solves and prevents customer pain

Here's what we're looking for :

Our cash compensation amount for this role is $126,810 to $149,000 / yr in Denver, $146,940 to $180,000 / yr for San Francisco, Seattle & New York, and $137,870 to $162,000 / yr for Los Angeles. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.