Technology Trainer

Job Description :

This part-time position is a unique opportunity for a passionate individual to work with CLIENT to empower older adults by helping them thrive in the digital world and harness technology to achieve their personal goals. Trainers are the face of CLIENT to older adults; in addition to delivering CLIENT curriculum and offering technology support, trainers serve as “brand ambassadors” and are responsible for communicating the CLIENT culture of excellence, curiosity, and attitude.

Ability to communicate technical information clearly in English, English and Mandarin OR English and Spanish

This will be a fully virtual position we are looking for someone in an PST or MT time zone.

Trainers teach CLIENT’ curriculum using books and online resources specifically designed for older adults. In person classes typically meet twice a week for ten weeks. Virtual programs are primarily one-off sessions focused around particular technology topics. Trainer schedules will vary each quarter. Trainers guide participants in sending emails, exploring their interests online, connecting with family and friends on social media, banking online, starting small businesses, and much more. Our trainers are also fundamental in creating a community of support among participants.

This position requires solid proficiency in common software applications and devices, but more important is a dedication to teaching and the ability to effectively communicate the relevance of technology to seniors’ lives. A successful candidate will possess a high degree of patience, creativity, dependability, and problem-solving ability, along with a sense of humor and a strong commitment to social change.

Responsibilities :

• Teaching technology courses virtually and in-person using the CLIENT curriculum and approach
• Creating a comfortable and supportive learning environment
• Offering personalized support to callers on the Client hotlines
• Making outbound calls to Client members
• Maintaining professionalism at all times
• Representing and promoting Client culture and opportunities to course participants
• Engaging in regular communication with CLIENT staff, including feedback on site issues, curriculum, etc.
• Coordinating with site staff, including site visits, graduations, etc.
• Submitting paperwork in a timely manner
• Collecting surveys and evaluations
• Entering data into Salesforce database
• Participating in trainer meetings and other training events
• Recruiting participants, as needed
• Participating in special projects, as needed (ex. outreach, curriculum, etc.)
• Supervising volunteers who assist classes, as needed Degree of autonomy and independent judgment
• Technology Trainers possess a moderate degree of autonomy and independent judgment especially in relationship to programs they’re assigned to teach and deliver. Technology trainers set the tone, mange the environment, and help guide groups of all sizes towards learning objectives that are preset by CLIENT.

Decision-making authority

Diversity of the challenge

Primary nature of interaction the position has with others – informative / coaching

Potential impact on CLIENT’s success (directly or indirectly) -

CLIENT’s success is predicated on engaging their membership base with services, resources, and offerings that speak to the + market. Technology Trainers are on the front lines, delivering Client programs through our affiliation with CLIENT and are therefore closely tied to CLIENT’s success and growth as an organization. The more individuals Technology Trainers interact with, the more successful and far-reaching CLIENT and CLIENT impact will be across the country.

Qualifications :