Default Recovery Analyst

ABOUT THE POSITION

Default Recovery Analyst is responsible for the post charge-off recovery of deposit and loan funds. By actively collecting, skip tracing, and facilitating the legal pursuit of debt when necessary. This role involves a systematic and strategic approach to collection of post-charge off debts.

NORMAL DAY-TO-DAY WORK

• Contact  members in outbound calling efforts to collect on charged off loans and  deposit accounts in an effort to recover funds.
• Actively  skip trace to find relevant contact, employment, and collection information to  strategically reach and collect on charged off debts.
• Manage  a portfolio of accounts assigned for small claims and legal pursuit.
• Appear  on behalf of the Credit Union in court proceedings as deemed necessary for  collections.
• Analyze  settlement requests from debt consolidation companies, direct from borrowers,  and from other various sources for validity and viability.
• Accurately  document all member interactions, payment agreements, and actions plans in the  core collection system.
• Collaborate  as necessary with other internal business units and resources to ensure a  coordinated approach to loss collection.
• Assist  the Manager of Default Management with reviewing reports on recovery trends,  member interactions, and other recovery efforts.
• Ensure  all activities are in compliance with federal and state regulations, as well  as Credit Union policies, guidelines, and procedures.
• Take  ownership for actions, decisions, and results; openly accept feedback and  demonstrate both the willingness and ability to improve.

JOB QUALIFICATIONS

Here are a few skills you MUST have to be qualified for this position.

Here are a few qualities we’d LIKE for you to have to make you more suited for this position.

CIVIC CULTURE

Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.

If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at :

Civic Human Resources

3600 Wake Forest Road, Raleigh, NC 27609

careers@civicfcu.org

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