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Customer Service Representative

Customer Service Representative

Connect StaffingRiverside, CA, US
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MINIMUM 1 YEAR OF RECENT CUSTOMER SERVICE EXPERIENCE

Connect Staffing is seeking an experienced Customer Service Representative to fill an opening at a beekeeping equipment company located in Riverside, CA.

Schedule : Monday Friday, 8 : 30am5 : 00pm

Requirements for Customer Service Representative :

  • 1 year of recent customer service experience in an office or retail setting.
  • Pass a drug screen and background check.
  • Ability to communicate clearly over phone, email, and live chat.
  • Strong attention to detail and ability to multitask.
  • Ability to occasionally lift beekeeping equipment (up to 25 lbs.) for demonstrations.
  • Familiarity with CRM systems and Microsoft Office Suite preferred.
  • Prior experience in roles such as Call Center Agent, Customer Support Specialist, Order Entry Clerk, Client Services Representative, Sales Support, or Administrative Assistant is a big plus!

Benefits of the Customer Service Representative :

  • Health and dental benefits available
  • CalSavers retirement program available
  • Earn referral bonuses

    • Responsibilities of the Customer Service Representative :

  • Respond to customer inquiries via phone, email, live chat, and social media
  • Assist customers with order processing and provide order status updates
  • Handle complaints and concerns with empathy and professionalism
  • Maintain accurate records of customer interactions in CRM system
  • Assist in returns, exchanges, and warranty claims
  • Occasionally lift or handle beekeeping equipment for product demonstrations
  • Coordinate with shipping and operations team to ensure timely delivery

    • All candidates meeting the minimum requirements will receive an SMS invite to an AI-based interview. This interview helps us understand your qualifications and experience, and candidates who complete it will receive first consideration. Please expect a text message from (302) 405-6282 within 30 minutes of submitting your application.

    See all our current openings and waitlists at jobs.connectstaffing.com!

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    Customer Service Representative • Riverside, CA, US