Chief Operating Officer (COO)

Chief Operating Officer (COO)

About the Company

Leading government credit union serving local communities

Industry

Banking

Type

Educational Institution

Founded

1954

Employees

201-500

Categories

• Banking & Mortgages
• Financial Services
• Investment Management
• Consulting & Professional Services
• Banking
• Consulting
• Credit

Specialties

About the Role

The Company is in search of a Chief Operating Officer (COO) to provide strategic leadership and direction to its member-facing divisions. The COO will be responsible for enhancing the member experience, increasing engagement, and ensuring brand alignment with the organization's mission and values. This pivotal role demands a candidate with a deep commitment to service excellence, a proven track record in developing high-performing teams, and a strong background in driving innovation and operational efficiency. The successful COO will actively contribute to the company's strategic planning and growth, utilizing data-driven strategies and a collaborative, transparent leadership style. Candidates for the COO position at the company must have a master's degree and a minimum of seven years' progressive executive-level management experience in a financial institution. The role is central to shaping and elevating the member experience across all channels, with a focus on delivering exceptional, personalized service that meets the evolving needs of the members. A robust understanding of financial services within a member-centric environment is essential, as is the ability to ensure consistency and brand alignment. The ideal candidate will be adept at leading sales and service initiatives, managing a branch network, call center, and digital experience, and will have a strong background in marketing, business development, and investment services.

Hiring Manager Title

President / CEO

Travel Percent

Less than 10%

Functions