Call Center Supervisor

Job Description

Job Description

Are you a motivated leader with a passion for driving team performance and delivering exceptional customer experiences? We’re seeking an experienced Call Center Supervisor to join our dynamic team and oversee day-to-day operations in a fast-paced, customer-focused environment.

What You’ll Do :

Lead, coach, and mentor a team of call center agents to meet and exceed performance goals

Monitor call quality, service levels, and customer satisfaction metrics

Provide real-time feedback and conduct regular performance evaluations

Handle escalated customer inquiries and resolve issues with professionalism

Collaborate with management to implement process improvements and training programs

Prepare reports on team productivity, quality, and KPIs

What We’re Looking For :

2+ years of supervisory experience in a call center or customer service environment

Strong leadership and team-building skills

Excellent communication, problem-solving, and decision-making abilities

Proficiency with call center software, CRM systems, and reporting tools

Ability to thrive in a high-volume, performance-driven setting

Why You’ll Love Working Here :

• Competitive pay and performance incentives
• Comprehensive benefits package (medical, dental, vision, 401(k))
• Opportunities for career growth and professional development
• Supportive leadership and team-oriented culture

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here :

https : / / www.eeoc.gov / sites / default / files / 2023 -06 / 22- 088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here :

https : / / www.dol.gov / sites / dolgov / files / ofccp / pdf / pay - transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https : / / e- verify.uscis.gov / web / media / resourcesContents / E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.