Inside Sales Representative

Inside Sales Representative

SATO America is seeking a motivated and customer focused Inside Sales Representative to join our dynamic sales team. In this role, you will be responsible for developing new business opportunities, managing inbound inquiries, and supporting the field sales team through proactive customer engagement. The ideal candidate is a team player with excellent communication skills and a passion for delivering value-driven solutions to our clients.

DUTIES & RESPONSIBILITIES :

• Lead Generation & Qualification : Identify, qualify, and nurture prospective clients through outbound calling, email campaigns, and CRM activity.
• Customer Engagement : Build and maintain relationships with prospective and existing customers via phone, email, and virtual meetings to understand needs and present appropriate SATO solutions.
• Sales Pipeline Management : Maintain accurate records of all sales activities, opportunities, and customer interactions in Salesforce or similar CRM system.
• Collaboration : Partner closely with field sales, marketing, customer service, and technical teams to ensure seamless customer experience and alignment on sales strategies.
• Product Knowledge : Develop in-depth understanding of SATO's products, services, and competitive differentiators to effectively communicate value propositions.
• Performance Metrics : Achieve or exceed key performance indicators (KPIs) including call volume, revenue targets, and lead conversion rates.
• Quoting & Order Support : Prepare customer quotes and assist with order processing, ensuring timely follow-up and accuracy.
• Perform all other duties as assigned.

QUALIFICATIONS :

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TRAVEL REQUIREMENTS : Up to 10% to visit team members / locations.

OTHER DUTIES : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.