Entry Level Account Manager

Emerald Edge , a marketing firm built on genuine connections, is looking for an Entry Level Account Manager to support AT&T Fiber's expansion in Charlotte. The Entry Level Account Manager will learn to build lasting client relationships and coordinate impactful campaigns that transform how our community works, learns, and connects.

As an Entry Level Account Manager, we'll start you off with all the training needed to become an AT&T Fiber specialist. The Entry Level Account Manager’s success comes from building trust, sharing the value of AT&T Fiber, and managing accounts with care that makes every client feel seen and supported. You'll remember that behind every account is a family wanting to connect better - for work, school, or watching their favorite shows together.

Key Responsibilities of the Entry Level Account Manager

Launch structured outreach campaigns across zones, positioning AT&T Fiber as the preferred connectivity solution for modern households and businesses.

Assess client needs by analyzing usage patterns, infrastructure gaps, and budget priorities—aligning AT&T Fiber service tiers with long-term connectivity goals.

Present tailored service proposals and manage the full acquisition cycle, including lead generation, contract execution, provisioning coordination, and activation delivery.

Maintain CRM accuracy by logging pipeline movement, account status, and engagement milestones to support campaign tracking and performance forecasting.

Coordinate onboarding, provisioning, and delivery to ensure activation and service continuity for accounts, managing all aspects from initial setup to ongoing support.

Analyze territory performance and surface actionable insights to refine outreach strategy, improve conversion rates, and support long-term client retention.