IT Trainer

Job Description : Position Summary :

Under direct supervision of the IT Applications Manager, the IT Trainer’s role is to create and deliver training to end-users in the organization about how to use various types of software programs, efficiently and effectively, in support of business objectives. This individual is responsible for designing, delivering, and improving in-house applications training programs and related courseware.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities :

• Coordinates with department heads to assess applications training needs and objectives.
• Develops and coordinates an overall IT applications training curriculum for end-users of all levels.
• Assesses and recommends, courseware packages, and support development of appropriate courseware tools for IT software solutions.
• Participates in the identification and recruitment of instructors and external course providers for specialized software training needs.
• Conducts research into computer-based training products and services.
• Assists in software implementations to ensure that training provided by vendors meets requirements and that after go-live, training can be provided by IT.
• Designs, develops, and delivers applications training programs and individual classes, including all course materials, exercises, and skill evaluations.
• Presents instructor-led training sessions.
• Business Analyst to migrate training into test plans. Ensure that we are testing everything that we are training.
• Recommends and creates various forms of ongoing documentation and training materials (Checklists, quick reference list,).
• Establishes and maintains training environments for major systems.
• Creates and communicates training schedules in consultation with departmental decision makers.
• Establishes and maintains a database to track training participants’ status and exam results.
• Creates and administers training event feedback mechanisms. Analyze results, make recommendations for training improvement, and integrate changes in curriculum and / or courses.
• Work with IT Applications to keep apprised of changes and upcoming developments in applications as software changes, modify training materials and retrain employees as required.
• Communicate applications defects and issues to applications development and support teams.
• Manages classroom schedule and produce a monthly calendar of classes.
• Maintains good communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

Job Requirements :

Minimum Qualifications :

Education and Experience :

Bachelor’s degree in computer science, information systems, or education; or 5 years equivalent work experience. 2 years programming experience in computer based training software (UPK preferred). Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug / alcohol screen, background investigation, obtain and maintain a gaming license and to include the following :

Knowledge, Abilities, Skills, and Certifications :