Call Center Shelter Operator

Acacia Network, the leading Latino integrated care nonprofit in the nation, offers the community, from children to seniors, a pathway to behavioral and primary healthcare, housing, and empowerment. We are visionary leaders transforming the triple aim of high quality, great experience at a lower cost. Acacia champions a collaborative environment to deliver vital health, housing and community building services, work we have been doing since 1969. By hiring talented individuals like you, we've been able to expand quickly, with offices in Albany, Buffalo, Syracuse, Orlando, Tennessee, Maryland and Puerto : The Call Center Operator will be handling calls that provide and request information in regard to unit & client status. The operator will support the activities of an active call center in order to assist the people to obtain needed information and update electronic records. The operator will handle a high volume of calls. Must consistently display effective communication and interpersonal skills with all individuals to support their relationship with Acacia Network. Call Center Operators in a Transitional Housing setting operate on a 24 / 7 : $40.000 per year Schedule : Wednesday and Thursday off Tuesday, Friday and Saturday 2pm - 10pm Sunday - Monday 8am - 4pm KEY ESSENTIAL FUNCTIONS :

• Collect and manage information in regard to the unit condition and status of all units in the Acacia Network Housing family portfolio.
• Act as liaison between DHS and Acacia Network Housing to coordinate flow of information internally and externally.
• Intake DHS calls; Liaise with DHS, Shelter Directors and other personnel.
• Update CARES daily facility rosters.
• Maintain electronic systems (CARES / Foothold) and accuracy at all times.
• Develop reports on status, progress, billing, and invoicing.
• Facilitate client transfer
• Resolve problems by clarifying issues and explore alternative solutions
• Monitor the receipt & delivery of client notices
• Sort and facilitate deliver of client mail and packages
• Communicate verbally and in writing to answer inquiries and provide information
• Maintain a high-level professionalism / customer service REQUIREMENTS :
• High School or GED required
• At least 1 year of Call Center experience
• Candidates must be able to multitask and be computer literate
• Knowledge of Electronic Records / CARES / Foothold / NextGen
• Experience with customer service and heavy phone usage is a must
• Empathic to multi-task in a fast-paced office setting
• Spanish speaking and medical experience are a plus
• Acacia Network is an equal opportunity employer.