Product Insights & Enablement Manager

Datavant Product Role

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

About the Role

We're looking for an individual contributor who can help our product organization work smarter, faster, and more effectively. This role will ensure that the product organization builds and communicates products that are informed by customer insight, executed efficiently, and understood by the market. You'll work across Product, Engineering, Marketing, and Operations to bring structure to how we share information, gather feedback, and communicate priorities. You'll help teams stay aligned on what we're building, why it matters, and how we measure success. This is a hands-on role for someone who enjoys creating clarity from complexity and enabling teams to do their best work together.

Key Responsibilities

Voice of Customer & Insight Alignment

Develop Voice of Customer Programs : Partner with Customer Success, Sales, and Marketing to develop an end-to-end VOC program, including tools, processes, and feedback loops that capture customer insights to inform product roadmaps and priorities.

Develop Voice of Operations Programs : Partner with Operations to gather and synthesize customer feedback that informs product roadmaps and priorities.

Centralize Feedback : maintain a centralized repository or dashboard for customer feedback and product requests

Feedback Synthesis : analyze customer feedback trends and distill insights into clear themes that inform product strategy and messaging; work with Product Marketing and Management to translate insights into storytelling for internal and external use

Enablement & Product Readiness

Customer-Informed Enablement : use customer insights to inform enablement materials, ensuring that GTM teams can articulate customer pain points, outcomes, and differentiators effectively

Drive Cross-Functional Alignment : Support planning and coordination across Product, Engineering, and GTM teams to ensure consistent understanding of priorities, deliverables, and timelines.

Establish and Manage Structured Product Planning Rhythms (e.g., quarterly planning, roadmap reviews, retrospectives) to ensure clear priorities, alignment, and visibility across teams.

Create and Maintain Product Communication Frameworks to share updates, decisions, and progress with both internal and external stakeholders in a consistent, transparent way.

Help Tell the Product Story : Partner with Product Marketing to align on messaging, positioning, and storytelling around launches and product updates.

Process & Continuous Improvement

Ensure Organizational Readiness for New Products and Updates, coordinating with cross-functional partners to confirm ownership, training, and resources are in place before release.

Improve Product Team Effectiveness : Identify and address process gaps from roadmap planning to launch communication that slow down or confuse collaboration.

Measure and Report on Impact : Develop simple frameworks or dashboards to help track progress toward product goals and ensure accountability across teams.

Enable Continuous Improvement : Facilitate retrospectives, share best practices, and help product teams reflect on and evolve how they work together.

What You Bring

57 years of experience in product management, program management, customer experience, or a similar cross-functional coordination role in a SaaS or technology organization.

Strong organizational and communication skills able to simplify complex information and ensure teams stay on the same page.

Experience gathering and synthesizing customer insights and using them to inform decisions.

Comfortable managing multiple priorities and building structure in fast-moving environments.

Collaborative and proactive mindset someone who connects people and drives follow-through.

Curiosity about how teams work and passion for making processes more efficient and transparent.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.