Network Smart Hands Technician

Network Smart Hands Technician

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Network Smart Hands Technician to join our team in Yonkers, New York (US-NY), United States (US).

The Networking Smart Hands Technician provides on-site technical support for network infrastructure, hardware installations, and data center operations through remote NOC. This role is hands-on, requiring physical tasks such as equipment installation, troubleshooting, maintenance, and site-to-site travel throughout New York City and Westchester. Technicians serve as the on-site extension of the remote NOC and engineering teams, ensuring smooth operations, rapid response to issues, and accurate documentation.

This role requires working onsite daily at our client's facility and requires employee to be fully vaccinated on or before start date, to the extent required by applicable law.

We support this client 24 / 7, so this role could include evenings or weekends.

Responsibilities :

• Provide Smart Hands support for network / server hardware (rack / stack, cabling, hardware swaps)
• Troubleshoot and resolve physical connectivity issues, including cable tracing, module / port replacements, and resets
• Perform routine equipment maintenance, hardware upgrades, and emergency repairs
• Power cycling, console access setup, and module disk / power replacements as directed by remote teams
• Document work performed, maintain service logs, and update appropriate systems
• Respond to ticketing system, update tickets to track information and maintain SLAs
• Support inventory management, shipping / receiving, and site readiness tasks
• Respond to emergency situations and participate in rotating on-call schedules
• Follow safety protocols and adhere to operational procedures and change management policies

Basic Qualifications :

Additional Requirements :

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $60,000-$75,000. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.