Alleva EMR Training Implementation Specialist

Training & Implementation Specialist

This job description indicates the major duties required, but does not include all the duties and qualifications required of an employee.

Job Title : Training & Implementation Specialist

Company Overview

Our company provides innovative EMR software solutions for behavioral and mental health facilities, helping treatment centers streamline operations, improve patient care, and meet compliance requirements.

Position Summary

The Training & Implementation Specialist is responsible for delivering comprehensive software training and implementation services to new clients following the completion of system configuration. This role serves as the primary educational contact during the critical go-live phase, ensuring all stakeholders are properly trained on role-specific functionalities and confident in using our EMR platform. The specialist orchestrates intensive one-week implementation programs that transform configured systems into fully operational workflows.

Key Responsibilities Training Coordination & Delivery

• Coordinate and schedule comprehensive one-week implementation programs for new clients
• Send training invitations to all corresponding roles and stakeholders for role-specific sessions
• Conduct multiple daily training sessions throughout the implementation week
• Lead kickoff meetings to set expectations and implementation goals
• Facilitate closing meetings with engaging activities and swag distribution
• Deliver role-specific training tailored to different user types (clinicians, administrators, billing staff, etc.)

Implementation Management

Client Success & Support

Documentation & Follow-up

Qualifications Required

Preferred

Key Competencies

Major Business / Professional Contacts

Working and Environmental Conditions

What Makes This Role Rewarding

This position offers the opportunity to directly impact client success by transforming software configurations into confident, competent user communities. You'll see immediate results from your training efforts and play a crucial role in helping behavioral health facilities improve their operations and patient care capabilities. The role combines education, customer success, and implementation expertise in a dynamic, travel-inclusive environment.