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Field Service Specialist

Field Service Specialist

Herc RentalsSan Diego, California, USA
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If you are currently an employee of Herc Rentals please apply using this link : Herc Employee Career Portal

Founded in 1965 Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 total revenues reaching approximately $3.6 billion. Herc Rentals parent company known as Herc Holdings Inc. listed on the New York Stock Exchange on July 1 2016 under the symbol HRI. Herc Rentals serves customers through approximately 620 locations and has about 10200 employees in North America as of June 30 2025.

Job Purpose

The Field Service Specialist will communicate with rental customers and internal staff to coordinate service of equipment away from branch locations. The Field Service Specialist will dispatch field maintenance assist in tracking costs and input work orders.

What you will do...

  • Assist the Maintenance Supervisor with the following :

Communication with all customers internal and external including over the phone troubleshooting

  • Processing of field service work orders
  • Parts ordering
  • Coordination of outside vendors
  • Coordinate and dispatch all road mechanics in a timely manner
  • Ensure unparalleled customer satisfaction and raise customer issues to Maintenance Supervisor
  • All other tasks assigned by Management
  • Adhere to company policies and procedures

    • Requirements

  • High School diploma with experience in the heavy equipment industry
  • Prior experience in the equipment rental industry within a service capacity

    • Skills

  • Understanding of fleet maintenance
  • Customer service resolution
  • Ability to develop rapport with customers
  • Interpersonal communication
  • Technical Diagnostics

    • Req # : 64193

    Pay Range : $30 - $36hr.

    Please be advised that the actual salary offered for any position is subject to the companys sole discretion and may be influenced by various factors including but not limited to the candidates qualifications experience location and overall fit for the role.

    Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

    Keeping you healthy

    Medical Dental and Vision Coverage

    Life and disability insurance

    Flex spending and health savings accounts

    Virtual Health Visits

    24 Hour Nurse Line

    Healthy Pregnancy Program

    Tobacco Cessation Program

    Weight Loss Program

    Building Your Financial Future

    401(k) plan with company match

    Employee Stock Purchase Program

    Life & Work Harmony

    Paid Time Off (Holidays Vacations Sick Days)

    Paid parental leave.

    Military leave & support for those in the National Guard and Reserves

    Employee Assistance Program (EAP)

    Adoption Assistance Reimbursement Program

    Tuition Reimbursement Program

    Auto & Home Insurance Discounts

    Protecting You & Your Family

    Company Paid Life Insurance

    Supplemental Life Insurance

    Accidental Death & Dismemberment Insurance

    Company Paid Disability Insurance

    Supplemental Disability Insurance

    Group Legal Plan

    Critical Illness Insurance

    Accident Insurance

    Herc does not discriminate in employment based on the basis of race creed color religion sex age disability national origin marital status sexual orientation citizenship status political affiliation parental status military service or other non-merit factors.

    Required Experience :

    Unclear Seniority

    Key Skills

    Children Activity,Landscaping,Electronics Engineering,End User Support,Front Office Management,Airlines

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Field Service Specialist • San Diego, California, USA