Track & Trace Specialist

Track & Trace Specialist

The Track & Trace Specialist is responsible for monitoring all active shipments, ensuring accurate and timely updates from pickup through delivery. This role focuses on maintaining visibility of freight movement, providing proactive communication to customers, and ensuring smooth operational flow within the logistics network.

Key Responsibilities

• Track shipments using TMS, carrier portals, GPS tools, and driver updates.
• Collect and record real-time location updates, ETAs, and delivery confirmations.
• Communicate proactively with carriers, drivers, and internal teams about shipment status.
• Identify potential delays or service issues and escalate them to the operations team immediately.
• Update customers with shipment progress and delivery confirmations.
• Verify documentation such as BOLs and PODs for completion and accuracy.
• Maintain detailed shipment logs and ensure data accuracy within the tracking system.