Implementation Manager – 340B
The 340B Implementation Manager will lead the implementation of onboarding mixed use locations for clients. You will serve as a project manager to oversee projects, maintain the project timelines, while working closely with internal and external resources to monitor progress and communicate to all stakeholders.
Responsibilities :
- Lead the implementation process and serve as a collaborative resource to address client questions and concerns throughout the project lifecycle
- Maintain the project timelines as it evolves and shares information with all project stakeholders
- Host project kick-off call and recurring project status calls
- Present Covered Entity with required data specifications and facilitate the receipt of required data
- Works with Omnicell 340B portal to provide guidance to clients
- Request, interpret, and present data analysis reports to the clients
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Assist clients with anticipating project risks and navigating obstacles as they arise
- Present alternatives and recommendations as it relate to “best practice” and compliance related risks
- Work closely with technical services team to build the setup in the Omnicell application and ensure the build is on-track and consistent with desired outcome at completion
- Ensure projects are submitted for go-live approval in a timely manner and have been thoroughly vetted through Omnicell established Quality Assurance process
- Monitor post go-live performance to ensure a seamless transition to Omnicell’s Client Success Team
- Perform other duties as necessary to ensure all client / pharmacy needs are satisfied
Knowledge and Skills :
Knowledge of leading or managing projectsAdvanced Excel skillsExcellent customer service skillsMS Office Suite (Able to maintain and schedule meeting through Outlook)Excellent written and communication skillsAbility to pay close attention to detailAbility to multi-task and prioritize workload effectively and independentlyAbility to independently resolve conflictStrong organizational skillsBasic Qualifications :
Bachelor’s Degree, Associate’s Degree or Pharmacy Technician Certification5 years healthcare / pharmacy or prior experience with implementing and introducing new systems, programs, and technologies into an organizationPreferred Qualifications :
340B industry experienceHospital or Pharmacy purchasing experience.Pharmacy experienceExperience with EMR systems (EPIC, Centricity, Meditech, Cerner)Experience with data analyticsPrevious virtual customer service experienceWork Conditions :
Remote / field-based position10% TravelMay work outside of normal business hours to meet the needs of customer