Customer Service Representative (CSR)

Address : 1120 15th St BA 8412, Augusta, GA 30912

JOB TITLE : Customer Service Representative (CSR)

Pay : $ 15.98 to $ 18.30 per hour

Working part-time is a minimum of 20 hours per week and full-time is a minimum of 40 hours weekly.

JOB SUMMARY

Responsible for providing effective customer service to patients, vendors, insurance companies and other medical facilities. Position requires excellent telephone communication skills, and a high level of skill in entering data into the computer while talking with patients.

Duties and Responsibilities

• Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities.
• Re-scheduling patient appointments as required via telephone calls and written notification to patients.
• Responding to patient’s questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols.
• Creating testing orders for patients and faxing or mailing as per patient request.
• Faxing medical records to facilities authorized to receive patient information.

Education and Experience