Banking ACH Payment Service Specialist

Job Description

Position Overview

Ultimate Staffing is actively seeking an experienced ACH Support Specialist to join their client's team in Oregon on a contract basis. This role involves assisting through help desk channels, processing ACH files, and handling member inquiries. The successful candidate will demonstrate strong service skills and uphold regulatory compliance.

Responsibilities

• Assist through help desk channels and internal service requests, demonstrating strong service skills. Identify member needs, gather necessary information, and provide well-informed decisions and recommendations. Promptly escalate system and process issues.
• Process, research, and complete service requests and inquiries, ensuring efficiency and compliance with regulatory requirements. This includes handling ACH stop payments, autopay setup, ACH skip payments, government ACH reclamations, Zelle inquiries, FedNow inquiries, and other ACH tasks / inquiries.
• Process daily ACH files, including exceptions, distributions, originations, and returns in accordance with Nacha Rules. Initiate and prepare for posting ACH payroll deductions received and other ACH debits and credits. Process faster payment transactions.
• Manage member ACH, Zelle, and FedNow disputes by organizing dispute cases, conducting thorough research, and managing documentation from members and staff.
• Utilize procedural and regulatory knowledge of payment processing to uphold departmental standards and identify potential fraudulent activities, taking appropriate actions as necessary.
• Maintain extensive knowledge of federal and state regulations that relate to Regulation E, Nacha Operating Rules, OFAC, Federal Operating Circulars, Uniform Commercial Code, and other EFT activity.

Qualifications

Required Work Hours

Monday - Friday, 8 : 00 AM - 5 : 00 PM

Additional Details

Pay starting at $25-$30 DOE

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Reference : JN -122025-410729