Hotel Front Office ManagerNCG Hospitality • Omaha, NE, US
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Hotel Front Office Manager
NCG Hospitality • Omaha, NE, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionUphold service quality by investigating guest concerns, initiating corrective action, and conducting periodic room inspections Supervise front desk team, including hiring, training, scheduling, and performance management Instills strong customer service skills with front desk team by modeling and reinforcing excellent guest interactions and communication standards Assist with accounting functions including billing, reporting, and financial reconciliation Monitor and support procedures related to inventory, key control, and monetary handling Two or more years of supervisory experience Two or more years of general hotel operations experience Strong customer service skills to include problem-solving and complaint resolution Strong interpersonal, relationship building and communication skills Strong attention to detail and organized Ability to work effectively and efficiently in a fast-paced setting Personalized career pathing and skill development Leadership and mentorship programs Educational and certification reimbursement Worldwide hotel discounts and free stays at NCG Hospitality managed hotels Catch of the Day earn bonuses for going above and beyond to support team and guests Everyone Sells earn cash for bringing in business to our properties Paid Volunteer hours Earn money for community service Medical, dental, and vision plans Paid sick time and Paid Time Off Virtual telehealth access and employee assistance resources Monthly health and fitness reimbursement programs Same-day pay options Referral bonus earn cash for bringing great team members 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2% Health Savings Account
Join Our Team at Moxy Omaha Downtown
Now hiring a Hotel Front Office Manager at the Moxy Omaha Downtown . This position comes with a $250 SIGN ON BONUS!
Why You'll Love Working with Us
The Moxy Omaha Downtown is managed by NCG Hospitality, an award-winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed.
How You'll Make An Impact
Our friendly Hotel Front Office Manager is committed to leading a front desk team to ensure that guests are met with courteous and attentive service throughout their stay.
Guest Experience
- Provide exceptional guest service while setting high service standards for the front desk team to follow
- Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction
Operational Excellence
Financial & Front Office Administration
What Does Success Look Like in This Role?
What Will You Get At NCG Hospitality?
We take great pride in the inclusive environment we've created attributing to our award-winning status, all while staying true to our core values of Growth, Fun, Trust, and Responsibility. An experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Moxy Omaha Downtown . Career Development
Team Member Perks
Health & Wellness Benefits
Financial Support
Ready To Grow With Us?
Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.
NCG Hospitality is an Equal Opportunity Employer.
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Front Office Manager • Omaha, NE, US
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