Creative Strategist

About Us Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen.

Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data.

We are purpose-built, merging the industry’s top specialty companies to amplify our Innovation Capabilities in analytics & AI, data management & engineering, UX and digital experience, and technical platform integration, automation & security engineering.

About the Role We’re seeking a Creative Strategist to join Concord as a consultant, supporting one of our key retail and beauty clients.

In this role, you will bridge the gap between business goals and creative execution—translating insights into customer-first experiences that drive loyalty, personalization, and engagement.

You’ll collaborate with cross-functional teams to shape impactful campaigns across web, app, and loyalty touchpoints, staying ahead of retail and beauty trends to inspire innovative strategies.

Key Responsibilities Partner with client stakeholders to align creative strategies with business objectives.

Develop customer-centric concepts that enhance loyalty, personalization, and digital engagement.

Translate insights and research into campaign frameworks, messaging strategies, and creative direction.

Collaborate closely with design, UX, and marketing teams to bring strategies to life across channels.

Stay current on retail, beauty, and digital trends to provide forward-looking strategic recommendations.

Guide digital storytelling that connects with diverse customer audiences across web, mobile, and loyalty platforms.

Requirements 7-10 years of experience in creative, strategy, or related roles, with a proven ability to drive innovative, customer-focused campaigns.

Strong ability to analyze data, research, and trends to uncover actionable insights.

Proven experience shaping omnichannel campaigns (web, app, social, loyalty, in-store).

Understanding of personalization strategies and customer loyalty programs.

Ability to develop messaging frameworks and guide the creation of compelling content.

Demonstrated skill in connecting business objectives with creative solutions that deliver measurable outcomes.

Experience in retail or digital consumer industries.

Familiarity with customer engagement platforms and tools.

Strategic mindset with a creative edge, able to balance storytelling with data-driven decision making.

Excellent cross-functional collaboration and communication skills.

What We Offer (W2 Employment) Health, Dental, and Vision Insurance :

• Comprehensive coverage to support your well-being.

Employer Contributions to Health Savings Accounts (HSA) :

Flexible Spending Accounts (FSA) :

Disability Insurance :

Life and AD&D Insurance :

Employee Assistance Program (EAP) :

Career Growth Opportunities :

Team Engagement Activities :

Type of employment :

Our core capabilities work together to help companies untangle their toughest business and technology challenges :