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Job File Coordinator

Job File Coordinator

IICRCGrand Rapids, MI, US
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Job File Coordinator

Are you a self-motivated, well organized office professional? Do you enjoy helping others?

As a Job File Coordinator, you will assist with scheduling assessment of the work that would need to be completed. You will also work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates.

We have a sincere drive toward the goal of helping make fire and water damage Like it never even happened!

We are a family owned, and veteran ran company with a welcoming and energetic culture.

Responsibilities

  • Dispatch and schedule restoration teams to incoming leads and projects
  • Review and maintain scheduling so that appropriate teams are routed accordingly
  • Perform detailed and accurate data entry
  • Receive incoming calls about past services, follow-ups on current projects, general inquiries about business, and other routine communications
  • Responsible for clear and efficient project communication with customers, Managers, Crew Chiefs and Technicians.
  • Daily project(s) oversight to include monitoring status, audit, and work-in-progress
  • Review and validate job site documentation
  • Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end
  • Collaborate and assist with other departments, as needed

Requirements

  • Minimum of 2 years of customer service and / or office-related experience
  • Knowledgeable and comfortable working with various computer programs
  • Strong work ethic
  • Honest and accountable
  • Strong oral communication skills
  • High School diploma / GED preferred
  • Ability to multitask while recording accurate details
  • Knowledge of our geographical area preferred
  • Valid driver's license
  • Physical and Work Environment Requirements

  • Occasionally Lifting files, opening file cabinets, bending and standing
  • Constant Sitting and typing
  • Normal Working Hours, Additional Working Hours, and Travel Requirements

    This is a full-time position working hours varying between 7 : 00am-7 : 00pm, MondayFriday, minimum of 40 hours per week. This position may require longer hours and flexibility in hours may be needed depending upon the business needs.

    Compensation : $18.00 - $20.00 per hour

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    Job File Coordinator • Grand Rapids, MI, US