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Implementation Project Manager

Implementation Project Manager

Practice EHRPlano, TX, United States
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About the Role

We’re looking for a proactive and detail-oriented Implementation Specialist to lead the onboarding of clients to our integrated Electronic Health Record (EHR) and Practice Management (PM) solutions. This is a client-facing project management role that requires a blend of healthcare domain knowledge, software implementation skills, and interpersonal finesse.

You’ll serve as the primary liaison between Practice EHR and our clients during the implementation lifecycle—from kickoff to go-live—ensuring a smooth, timely, and successful transition to our system. Knowledge of medical billing workflows and a strong understanding of EHR functionality is essential.

Key Responsibilities

  • Lead end-to-end implementation of EHR and PM systems for healthcare providers.
  • Develop project timelines, milestones, and deliverables in coordination with internal teams and clients.
  • Conduct discovery calls to understand client requirements, practice workflows, and billing needs.
  • Train clients on EHR and PM system features and ensure successful data migration and system configuration.
  • Monitor project health, identify risks, and proactively resolve implementation challenges.
  • Collaborate with product, support, and billing teams to ensure a cohesive onboarding experience.
  • Act as a trusted advisor to clients, ensuring their operational readiness and long-term satisfaction.

Requirements

  • 2+ years of experience in software implementation, account management, or project management, ideally in healthcare or health IT.
  • Working knowledge of medical billing processes and healthcare workflows.
  • Solid understanding of EHR and PM systems (experience with Practice EHR is a plus).
  • Exceptional communication, documentation, and organizational skills.
  • Ability to manage multiple client projects simultaneously with attention to detail.
  • Familiarity with HIPAA regulations and patient data privacy best practices.

    • Preferred Qualifications

  • Experience working with small-to-medium medical practices.
  • Technical aptitude or comfort with SaaS platforms.
  • Certification in project management (PMP, CAPM, or similar) is a bonus.

    • Why Join Us?

  • Join a rapidly growing health tech company transforming how providers manage patient care.
  • Collaborate with a passionate and mission-driven team.
  • Competitive salary and benefits package.
  • Opportunities for growth and leadership within the implementation and client success teams.

    • Industry

  • Healthcare IT

    • Employment Type

    Full-time

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    Implementation Project Manager • Plano, TX, United States