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Cabin Service Supervisor
Cabin Service SupervisorG2 Secure Staff • Santa Ana, CA, US
Cabin Service Supervisor

Cabin Service Supervisor

G2 Secure Staff • Santa Ana, CA, US
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  • serp_jobs.job_card.full_time
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Job Posting

Must be 18 years of age or older

HS Diploma or GED

Valid Driver's License (Must meet the G2 Company Driving Policy)

One (1) years of front-line experience in a similar or related role

Minimum one (1) year of lead or supervisory experience in a similar or related role

Excellent verbal and written communication skills

Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable), including successfully completing a background check and ten-year work history

Must have a reliable mode of communication and transportation

PREFERRED EXPERIENCE :

  • Experience in airport operations
  • Airline or airport operations experience
  • Leadership experience in the airline or airport operations experience

PERSONAL AND PHYSICAL REQUIREMENTS

  • Treat all information as confidential.
  • Possesses the tact to deal with situations at all levels, client representatives, employees, and the public.
  • Must be able to sit, stand, lift, and bend throughout shift.
  • Must be willing and able to work in various climatic conditions including extreme heat and cold (over 100 to below 0), including high winds, rain, ice, and snow.
  • Must be willing and able to cope with various non-routine situations, including, but not limited to, early / late flights, weather and mechanical delays, and passenger assistance, including accommodation / re-accommodation.
  • Must pass pre-employment and random drug tests.
  • Must be able to read, understand, and carry out instructions in English.
  • Must meet requirements to obtain a security-sensitive identification badge.
  • Must be able to direct in English verbally.
  • Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
  • Be able to resolve problem situations with passengers when necessary.

    • PERFORMANCE RESPONSIBILITIES

  • Oversee administrative staff and assign duties to direct reports
  • Manage the day-to-day operations within the primary area of responsibility for scheduling / staffing, managing daily budgeted hours, and limiting overtime.
  • Ensure implementation of the Safety Management System (SMS)
  • Implement a safety plan for the station
  • Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and / or preventative actions where necessary
  • Perform all duties of subordinate employees when necessary.
  • Train / retrain all personnel in airline procedures, safety procedures, and company policies.
  • Maintain good employee relations. Handle employee problems efficiently and effectively.
  • Client Relations Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public.
  • Adhere to company policies and procedures and participate in achieving company objectives.
  • Monitor employee activity and adjust as needed.
  • Handle off-schedule operations when the Manager is not available.
  • Perform other duties as requested.
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    Service Supervisor • Santa Ana, CA, US

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