Service Delivery Manager

A company is looking for a Service Delivery Manager to oversee the delivery of managed security services and ensure customer satisfaction. Key Responsibilities Manage service delivery and operational processes to meet customer needs and satisfaction Build and maintain executive-level customer relationships and resolve complex issues Oversee financial execution of programs and collaborate with leadership to enhance business performance Required Qualifications Extensive knowledge of Threat Detection and Exposure Management operations Experience with extended detection and response (XDR) solutions 1-2 years of experience managing professional or managed services engagements in the information security industry 3-5 years of information security or cybersecurity experience BA / BS in Business Administration, Finance, Computer Science, or equivalent experience