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Help Desk Technician

Help Desk Technician

CRGBloomington , California
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Help Desk Technician

Location : Bloomington, CA

Hours : 3-month Contract, Monday - Friday, 9am - 5 : 30pm

Compensation : $26-28 / hour W2

Overview

As a Help Desk Technician, you will be responsible for troubleshooting and resolving escalated technical issues for our clients. You will work closely with our team to maintain and manage workloads through our computerized ITSM ticketing and tracking system. Your expertise in hardware, software, and networking will be invaluable in identifying, diagnosing, and correcting issues. You will also have the opportunity to train and support end-users on Microsoft Office applications, including Office 365 email and Outlook.

Required Skills

  • 1 year of experience supporting end-user equipment and telephony equipment
  • Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse environment
  • Associate degree, bachelor’s degree or vocational training in a technical field of study
  • Strong problem-solving skills and ability to work independently
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

Nice to Have Skills

  • Experience with SCCM, Active Directory, and other diagnostic and remediation utilities
  • Knowledge of networking protocols and devices
  • Experience with ITSM ticketing and tracking systems
  • Familiarity with Microsoft Office applications, including Office 365 email and Outlook

    • Preferred Education and Experience

  • Associate degree, bachelor’s degree or vocational training in a technical field of study
  • 3 years of Warehouse experience supporting end-use equipment

    • Other Requirements

  • Must be able to pass a background check and provide employment verification
  • Must be willing to work flexible hours, including evenings and weekends
  • Must be able to lift up to 25 pounds and stand for long periods of time

    • Join Our Team Today!

    If you're a motivated and tech-savvy individual looking for a new challenge, we want to hear from you. Apply now to become a part of our dynamic team and start providing exceptional technical support to our clients.

    Category Code : JN008

    LI-MD1

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    Help Desk Technician • Bloomington ,  California