Lead Telecommunications Voice Systems Analyst

Telecommunications Programmer Analyst Senior-Lead

The Telecommunications Programmer Analyst Senior-Lead analyzes, evaluates, and maintains systems including data network, voice systems, commercial cellular equipment, public safety wireless and / or video communications systems. Incumbents conduct analytical studies to define problems, identify deficiencies, and recommend solutions that impact the enterprise and user unit effectiveness. This position has the highest level of technical expertise, works on complex assignments requiring considerable independent discretion and judgment, and may act as a lead providing training and guidance to Technology Bureau staff.

The Maricopa County Sheriff's Office (MCSO) invites you to become part of Arizona's leading law enforcement agency. We are seeking passionate individuals to join our team with a variety of openings for Civilian, Detention and Sworn personnel. We come together as a team to support and provide public safety.

Position Qualifications :

Education : Bachelor's degree in Computer Science, Information Technology, or a related field; Experience : Five (5) years of work experience in a telecommunications analyst, network analysis or similar position OR Combined education and experience qualifications : An equivalent combination of education and job-related experience may substitute for the minimum qualifications on a year for year basis.

Other requirements :

Must possess a valid Arizona driver's license or have the ability to obtain by the time of hire. Training that may be provided on-the-job : FEMA NIMS IS100 and 700; Safety; Payroll; PREA. Prior to hiring, the Sheriff's Office requires that all candidates pass an extensive background review.

Our Preferred Candidate has :

Experience in programming advanced features in Avaya premise-based PBX systems, such as coverage paths, caller applications, trunk programming and call center applications.

Compensation is more than a salary with MCSO :

• Growth and stability since 1871
• Choice of three medical plans starting as low as $70 / month
• Vision insurance
• Dental Insurance
• Pet Insurance
• Life Insurance
• Paid Holidays 10 / year + 1 personal day
• Three weeks of vacation PTO accrual your first year (rollover!)
• Two weeks of Sick time PTO accrual your first year (rollover!)
• Pension : Enrollment in Arizona State Retirement System
• Paid Parental leaves (birth / adoption)
• 10% discount at KinderCare facilities in the Valley and upcoming MCKids Club to serve County employees and their families exclusively
• MCSO Mentoring program to provide personal and professional growth opportunities for all employees.
• Professional Development Assistance
• Tuition reimbursement
• Access to free County gyms
• Employee Discounts

Working Conditions :

Maricopa County is an EEO / ADA Reasonable Accommodation Employer. The following environments described are only representative of how the essential job tasks are currently performed or envisioned. As such, in order to accommodate a disability or limitation, the essential job tasks may be performed in ways other than described on these pages. Work occurs primarily indoors in an office setting. Position involves managing frequent interruptions, time pressures, and high work volumes. Responsibilities require concentration, accuracy, ethical conduct, and a professional demeanor. Position requires performing duties in equipment rooms, mechanical rooms, and corridors as well as working aloft from ladders.

Work Environment :

Indoors Rarely outdoors or in temperatures above 90 degrees or below 40 degrees Frequently in confined areas Conditions may rarely include smoke / dust, wet / damp areas, stairs or ladders

Physical Environment :

Sitting, standing, walking Driving a vehicle Speaking, hearing, seeing, reading Distinguishing colors Bending / kneeling, reaching Twisting, climbing, crawling Crouching, balancing

Social Environment :

Time pressures High volume of work Handling multiple or complicated tasks Accuracy Decision making Concentration / vigilance Teamwork Working in close physical proximity with others Conditions frequently include interruptions, unscheduled tasks, frequently changing tasks, public contact, overtime / rotating shifts

Knowledge, Skills, and Abilities :

Knowledge of : Project management principles and methodologies LAN / WAN networks, TCP / IP protocols and network technologies Common network software and common network hardware such as Cisco, Palo Alto, and Aruba.

Skill in : Applying diagnostic, problem solving and analytical skills Supporting mission critical enterprise systems and data networks Comprehending, analyzing, and communicating complex technical information. Managing time efficiently and adjusting to multiple changing priorities. Gathering and converting user requirements into technical specification documents

Ability to : Plan, organize, monitor, control and implement telecommunications data networks and video projects Work well with and / or lead people from many different disciplines and with varying degrees of technical expertise Express complex technical concepts effectively, both verbally and in writing

Essential Job Tasks :

Selection Procedure :

The hiring authority will select the successful candidate based on departmental needs. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation and polygraph. A background investigation and polygraph will be conducted on any current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices.

Typically successful candidates are hired at a salary rate, up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances.

Maricopa County is an equal opportunity employer.