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Shift Supervisor

Shift Supervisor

Village Inn Walker GroupChandler, AZ, US
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Position Overview : We are seeking a proactive Floor Supervisor to manage daily operations during designated shifts at our establishment. This role is crucial for leading staff, ensuring operational efficiency, and delivering exceptional guest service.

Key Responsibilities :

  • Operational Management : Oversee smooth operation during shifts, coordinating front and back of house seamlessly.
  • Staff Supervision : Direct staff activities, manage performance, and handle staffing levels to ensure customer satisfaction.
  • Customer Service : Address customer service issues promptly, ensuring guest satisfaction and maintaining quality service standards.
  • Compliance and Safety : Enforce adherence to sanitation and safety regulations, conducting regular checks for compliance.
  • Financial Oversight : Manage cash operations and prepare reports on shift activities, highlighting any discrepancies.

Qualifications :

  • Previous supervisory experience in the food and beverage industry, preferably in a fast-paced environment.
  • Demonstrated leadership abilities with strong team motivation and management skills.
  • Excellent customer service and communication skills, capable of resolving issues efficiently and maintaining high service standards.
  • Knowledge of health and safety practices and food service regulations.
  • Flexible availability, able to work nights, weekends, and holidays as needed.
  • Proficiency in cash handling and using Point of Sale (POS) systems.
  • Physical stamina for a full shift of standing, walking, and lifting moderate weights.
  • Effective problem-solving skills, able to make quick decisions and adapt to changing situations.
  • Positive attitude, capable of working well under pressure and with a diverse team.
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    Shift Supervisor • Chandler, AZ, US